【 Weak current College 】 property management operations skills

Property management industry's development is inseparable from the support of the theory and techniques, but how to align it with the actual work closely and creatively transform to apply to the specific methods of work of enterprises or skills to bear fruit, promotion of enterprise development, it is our concern and thought, this is the theory and technology development and dissemination of fundamental significance. The author passed in property management industry, 7 years of practice, spare time summarizes these eight cases of operation techniques, hope can give industry colleagues work with little experience of IK.
First, the attitude is more important than skills. Property management as a service, service, product, this product is intangible and irreparable defect. Just imagine, our consumption, if the hotel food quality or taste the difference, we can understand, but if there is a problem with the waiter's attitude, we definitely wanted to care, care of the results is on the hotel produces bad impression. Similarly, as property management, even if it is a good service, but also service does not timely or is not in place. If this happens, the service staff will promptly expressed regret and corrections, believe that the household is able to understand. But if the service personnel with a mouth full of objective reasons, I would like to tenants must not be satisfied. Service is the core of the property management work, attitude is the core of the service. Therefore, property management in strengthening skills at the same time, we must pay special attention to service attitude and culture, and the attitude is also a service skills.

Second, after the first listen. The purchase of real estate is a family of maximum consumption, by elderly parents life to accepts Thrift Savings, in such amount, after the former OK repeatedly bite but determined to consumption of a link proposing nuanced or even overly demanding requirements, is understandable. Therefore, in the reception there are impatient mood of households, we should grasp the skill. In particular, intensifying the problem, not from who's voice is high, the enchanting multi-resolution who justified. Excited after receiving households visiting who should play, sit politely boot into and then pour the water, so courteous, easing households of one emotion if tenants also endless, or even back and forth to repeat his dissatisfaction at this point you should pay attention manifestation special careful attitude to open the notebook and keep careful records (even pretended), this phase you want less talk, focusing on how to respond to the requirements of tenants, tenants and vent dissatisfaction. Question to tenants say even that tired, household mentality will gradually return to rational, you then raise your deal patiently, and expression of mutual support. At this time, residents or satisfied with your comments, or can understand and accept your opinion, is still not satisfied, households will calmly look forward to the appointed time. Meet the residents angry, satisfaction.

Third, the award process is more important than punishment, and all architectures. Award ticket is an effective means of work management, any one of the excellent corporate without exception. General managers often put "punishment is not a goal," hanging in the mouth, then what is the purpose? how can we achieve is not a goal? can not be cited during the punishment? for example, at the made some large or heavy punishment on the facts before you will be issued to the various departments of the group, by the departments to engage in serious discussions and took out pursuant to the provisions of their respective opinions and then decide the amount of punishment. This violation discussions with colleagues, and strive to be in the heart of repentance and repent, at least to lessen the emotional volatility. At the same time in the team discussion, each employee who can learn from them, really achieve education incentive to work. Avoid issued a fine file, some staff are not studying, some not, some even do not know. Extend the punishment of the process, improve the effectiveness of education and motivation to achieve to punishment for the real purpose of the work.

IV. work of 10 minutes before. Property industry is a special industry base employees need communication and care, so attention should be paid to the leadership and initiative to establish the Exchange and communication platform. For example, as a property manager, you can arrive early every day for ten minutes in this 10 minutes you can take the initiative to clean up their own offices as well as the surrounding health and redistribute the health zone, you can offer to bear a certain area of health and never delay or diminished. Never underestimate the ten minutes, this is the easiest and most effective communication platform. First, you can take the lead; and have an impact on employees. Secondly, by cleaning the tiny things that reflects a company's image management capabilities. Once again, you can train the staff's sense of reason and procedures. The most important thing in your clean, natural is closer to you and the distance between staff around, in Exchange you will be able to understand the basic most real work circumstances, staff requirements, problems, etc., directly to the improvement of work with first-hand basis.

5. vigilance "swollen". Property management work very cumbersome, especially the newly formed or system-building weak enterprise. So some of the property management company's supreme leadership day as head of the flies, the day off is tired, are frustrated, this is the so-called "enterprise" swollen. "Swollen" enterprise makes no effort to take into account the enterprise led directional, strategic work, so the growth not only detrimental to the team, but also enable the enterprise inadvertently lose direction. As a property management company, 80% of the work is a program of work, the main leading is validation system, organization, implementation and improvement of the system check, employees can consciously work according to the procedure, the who's who do, this is the service sector has a distinctive feature. Leadership have sufficient time to consider the development of the strategic direction and, therefore, the property management business leaders to believe that the role of the system, and to take the lead in implementing systems, vigilant "swollen".

6. regularly find gaps. A well-managed property management business has two features worthy of our attention: first 95% of employees in the service of a line; the second is 95% of the work is programmed or formatted. But a staff on the program of work generally reflect the lack of passion. In a highly recommended program services, how to mobilize a staff of passion, is the outstanding enterprises should be further concerned about new problems. For example, take the employees regularly find gap, is aEffective way. Looking for gaps from Office organisation, Office according to the phase inspection found the problem, determine the departments or teams find gap fixed. Gap and range from their posts, or tracks or the entire property; you can improve the work or personal life's difficulties. And then the ban, groups, departments, offices and decrease total finishing stage, the formation stage of the programme of work, finally put the organization. In the development and implementation of the plan, to follow the plan "would rather not, must check". After such a complete and pragmatic cyclic process, not only to further improve and develop the rigorous work style, it is more important to inspire every employee's global ideas, imagination and creative thinking. As if in a calm Lake into a stone, so that the whole team is full of vitality and enthusiasm.