【 Weak current College 】 property security behavior

Security Department employees post common criteria

I. grooming:
1. clothing:
A. post employees have the status of uniforms for posts, dress uniform.
B. uniform should wash service means to ensure the uniform clean and tidy, no stains, grease.
C. uniforms should be smooth, neat, wrinkle-free.
D. uniform should intact. not open line, off deducted.
E. uniforms should buckle up buttons, not overturn collar, not roll up your sleeves and pants uniform.
F. press the requirement to wear a hat.
G. According to the rules, a tie, the tie belt.
H. staff appointment shall wear black socks and pull it.
I. shall wear a uniform after work home.
2. service nameplate:
A. staff appointment shall wear a uniform worn in the nameplate, left, location and ground parallel, not skewed.
B. nameplate should complete Qing Zhe, handwriting.
3. personal hygiene:
A. staff for posts before finishing a people's health, be neat, clean, no smell.
B. employees must not remain long fingernails, keep your nails clean.
C. male employees not long hair, moustache that long I trim. Female employees do not stay strange haircut, hairstyle should be nice and tidy.
4. Accessories:
A. staff induction can wear accessories watches, wedding or engagement rings.
B. employees for posts not wear expensive rings, earrings, bracelets, necklaces.

II. physical action
1. the standing posture:
A £ ® cross-vertical stand services.
B £ ® station attitude should be beautiful, energetic, expressive nature, with a smile.
C £ ® stand should be eyes looking head-up or not the service object, or strabismus guests looking around.
2. zouzi:
A. moving action refinement, smiling, natural appearance.
B. two eye head-up, being perpendicular to the front, body, not about 搖 Akira, no legs splayed-ring
C. pace modest (each step 45cm, 90 minute steps), note that lies ahead. Intersect with guests, say hello, sideways to smile.
D. travel guide guests, Hello, directions, go to the guests right front 1.5 ~ 2 step distance, body slightly lateral guests.
E. the road talking with customers, should go in the guest side 0.5 step or basic and guest stay
Heng, turn to the direction to the guests sign written instructions.
3. sitting
A. shift or talking with guests need to sit down, sitting stationary, dignified, natural, with a smile.
B. two feet and hands down, the body side or on two legs, Center vertically down a smooth, shoulders relaxed.
C. sit down service or talk with guests, guests with two eyes, concentrate, no squint guests.

4. the gesture:
A. guest services or talking with guests, gesture, action, natural beauty, is in order.
B. gesture amplitude is moderate, easy-to-understand, unlikely to cause guests antipathy or misunderstanding.
C. using gestures, the respect for the guests of customs, attention and language combination, not likely to cause resentment among the guests.
III. quality of service
1. active enthusiasm, the user is Supreme
A. to firmly establish the supremacy of users, user satisfaction with the first concept, with a high sense of responsibility-to-peer work.
B. want users think, eager users of the service to the user before opening.
C. focus on manners, amiable, and other guests, alike.
2. be patient and thoughtful, considerate:
A. service have patience, not to rip, don't fret, operational, carefully.
B. the trouble, have patience, bear, not quarrel with the guests.
3. the courteous service, elegant:
A. focus on instrument appearance, dignified and elegant feel.
B. speak and, warmth, call decent language, use the honorific.
C. service operation and manners and civilization, generous, specifications.
D. respect service object

Customs, pay attention to their own polite culture.
4. okay, helping family:
A. family peer all service object, especially to the elderly and patients should take the initiative to take care of the warm temperate ask, ask, and meticulous service.
B. disability services more carefully detailed, thoughtful.
C. to provide guests with difficulties, to help turn to say "no".
6. a polite:
1. daily courtesy:
A. guests modest and courteous, Prefessional look natural, with a smile.
B. respect for the guests of the Customs and habits, not commodities head on foot, by customer's requirements and practices provide clothing
C. strict adherence to the conventions of the time, not to miss, not reschedule, fast and accurate delivery of services.
D. post or in public places, not shouted, light, sounds soft, not to bother people.
E. active guest luggage, take care of the guests, handle with care, not turned over the guest articles
F. talk with guests, not listen free to interrupt or disrupt guests talk.
G. not say on guests not polite words, do not visit one taboo.
2. the use of honorifics:
A. According to the times, places, objects, and correctly use the meet, greet, farewell, honorific.
B. for guests to use requests, suggestions, advice-language, not negative, orders, instructions of withdrawal
Language
C. service to calm down and have patience, not to quarrel with the guests.
D. service language should use Mandarin and specification language, instead of saying, slang and coarse language
7. work discipline:
1. in rigorous compliance with working hours, do not be late, leave early and absenteeism, and will not make any, not absent, consciously requests for sick leave.
2. the recognition ofI do a class preparation and shift work, there is no succession not arbitrarily away. Pre-work check personal clothing, instrument appearance, keeping the spirit and pleasant emotions to the full.
3. are not allowed to drink before the competition and the smell of food. For posts without drinking alcoholic beverages with.
4. When you are not allowed to snacking on duty, smoking, chat, play; not to do non-work-related things, don't take personal calls.
5. forbidden to guests for articles, tips and personal recovered, no unauthorized reception of guests present.
6. no irony, sarcasm, create difficulties for the guests, visitors and guests are strictly prohibited and quarrels and fights.
7. not fiddle with the guest device, article, no private show guests abandoned or lost items.
8. are not allowed to deceive customers, no fees, no selling privately to guests non-work-related products.
9. no private occupation of public property and automatically.
10. no disclosure of internal to the guests.
8. the strict line prohibited:
1. before guests, sneezing, yawn yawn.
2. before guests dig ears, nose, eye discharge, rubbing, scratching head itches nigou, manicure, look in the mirror.
3. pick your teeth before guests, burp.
4. spitting, throw out, cigarette paper peel or debris.
5. the induction time snack, smoking, chat, play, do non-work-related things.
6. open thoracic dew Cup, arm cuff, thigh, Crooked, free to squat in a hat