【 Weak current College 】 meet owner demand, provide quality service is a key University property management

[Summary] University property management both in management and service. Management objects are objects, including the University's building, equipment, facilities, venues, etc.; the service object is a person employed in schools, services to students and teachers. University property management company to survive, we must begin with schools, teachers and students of the demand, namely the owners of demand-oriented, increasing the level of service and efficiency to the service. The author analyses the logistics service companies I property management company in the development process, summarizes the "meet the owner demand, providing quality service" is a key University property management, and how to do the "meet the owner demand, providing quality service," and made a number of species.

[Key words] to meet the needs of University of pipe key



University of property management and community property management, is the property of operators using modern management instruments according to the contract have been put to use in all types of property implementation all-in, all-round unified management for property ownership and use to provide efficient and attentive service to enhance the economic value of the property and use the value, the creation of a safe and convenient living and working environment. Therefore, the management of University property management is also an object, service objects are human beings, and it's more prominent on the good management, good for teachers and students. It can therefore be said that the University property management for schools, all for teachers and students. This is the University's property management basic starting point and the end result. It merely provides access to the school of real estate property management services and, more importantly, through the management service to build up an environment conducive to communication between man and man, the harmony between man and nature, people and cultural facilities, health, open working and living environment. Therefore, the University of property management companies to survive, we must to owners demand-oriented, continuous adjustment services content, constantly improving service levels and ability to service to benefit. The only way to ensure that schools and teachers and students on the recognition of property management companies, property management companies to seek survival and development, in order to obtain good social and economic benefits.

First, the "meet the owner demand, providing quality service" is the University's property management standpoint and lifeline.

The purpose of University property management is designed to meet the owners (schools, teachers and students) on the work environment, cleaning, gardening, maintenance services, as well as special service needs. Almost all, University property management is "began in the owners ' requirements, and finally the owners satisfied". University property management company and the staff only meet their current needs, they will have on the property company produces a trust and satisfaction, which in turn will further needs, property management companies and universities in order to constantly improve service category and function, to evolve and grow. Services across the entire University property management work, therefore, meet the owners demand is property management standpoint of survival and development, to provide quality services is the property management "lifeline".

1, "" meet the owner demand, providing quality service "is the standard property management business services.

Most college property is part of logistic services, logistics services company for all of the services is "let schools satisfy teacher satisfaction, student satisfaction". Satisfactory operating times, owners on University property management satisfaction will be assessing their own University property management services-important criteria. Enterprises want today to unit-based property management market competition, but to be the "meet the unit needs, provide quality services" will in schools and teachers and students on University property management produces satisfaction and trust, in order to continue receiving satisfaction Enterprise University property management services.

2, "" meet the owner demand, providing quality service "is the property management company to win the benefit of the Foundation.

Property management companies and universities are also mostly practiced the "indepandent, independent accounting, self development" operating mechanism, property management companies in the main source of income is property management fees. Service work better, you will get the owner's satisfaction, the owners, property management basic task completes, the property management services can be a valid extension of the property management company will win a better social and economic benefits. On the contrary, service levels, and lack of sense of service, the service content is relatively small, it cannot be authorized by the owners, it goes without saying that other work, the light then refused management fee, to the new hire property management unit. Therefore, "meet the owner demand, providing quality service" impact on the effectiveness of property management companies. Our company is "the property centers meet the owner demand, providing quality service" as the foothold of property management and point of departure, in order to earn money, to broaden the content of the service. In 2001, the school is holding a try attitude Xiasha campus first block buildings – 2 # teaching building property management project to company property. Then there is no property management property Center professional staff, no matter of experience, however, it proposed the "something to find property, property help you busy" principle of service, as long as the school, the branch of service: moving, opens up wasteland, the military sends water, road management, meetings arrangement, reception service and so on, as long as you need, we'll help you through. During the posture of the property to the servant, the soul of the work satisfactorily completed school departments to teach our tasks, property management Institute and the students and teachers have been judged. But schools also safely to school all flats are entrusted to the company for property management. Our projects also from 01 single-building extension to this year's l2 building with a total of $ 181782.32 square meters of pipe costs reach 200 million Yuan.

3, "meet the owner demand, providing quality service" is the University's property management enterprises to enhance the reputation of the Foundation.

University property management company wants in the fierce market competition, only to go to "establish their own corporate identity, create your own brand". Good corporate image, well-known brand, is a valuable intangible assets. University property management companies to establish their own image, create your own brand, service is heavyThe way you want. Only the "meet the owner demand, providing quality service," in order to get the owner's authorization, to the majority of owners in the minds of a good corporate image, and then in society to enhance good reputation, and enhance market competitiveness, to increase the market share of the enterprise, to create greater economic benefits. Company property Center is always adhere to the "meet the owner demand, providing quality service" service concept to the usual services, you can always get the schools, teachers and students, and teachers and students in many continuous appraisal of the highest satisfaction rate.

2. University property management quality service standards and University property management features and difficulties.

1. University of property management service quality standards

"Meet the owner demand, providing quality service" is always the property management companies in the service concept of "service is not best, only better". Enterprise and the owner of all transactions are in service for schools, teachers and students. Specific standards of quality service in the following areas:

1) company departments staff, along with the owners, students and teachers and students of inquiries and problems encountered; rapid response

2) timely visit schools and departments, branches, and teachers, according to the service requirements, adjust the content of the service;

3) to provide for each of the targeted individual services;

4) on the quality of service, to meet commitments reliably owners demand;

5) all contacts in the polite, considerate and caring;

6) will always be honest, sincerity, diligence and owners;

2, higher property management features and difficulties

As a new type of property management mode ... Has University property management and community property management similarities, there are also differences in the residential property management of the various features and difficulties, in particular, may be summarized as follows:

1) cleaning of the area of the entire building floor area ratio larger and cleaning difficult and demanding, requiring strong skillfulness and clear processes;

2) working time period explicitly, it requires the property company maintains cleanliness, security, maintenance work has to meet the students ' daily routine, to achieve zero interference services;

3), personnel are crowded, the amount of garbage produced larger;

4) personnel mobility. safety precaution is difficult;

5) maintenance work frequently;

6) service must be humane, fine.

In the rapid development in the context of University property management company started late, management, and how to improve our service levels, and ensure that management and service go hand in hand to seize market opportunities, develop and grow in property management companies, the author believes the "meet the owner demand, providing quality service" is the key.

Third, how to better do a "meet the owner demand, providing quality service".

1. the establishment and improvement of the rules and regulations of the University property.

One is to establish and improve school housing and maintenance management of laws, regulations and rules; the second is the establishment and improvement of school equipment and facilities management laws, rules and regulations; 3 establish and improve the environmental health management laws and regulations and rules; fourth, the establishment and improvement of the security guard, fire management laws and regulations; (5) establish and improve the coverage of school property management rules and regulations.

Through these laws, regulations and procedures developed and implemented, the College of management, property management service, management, pricing, and various links to law management and operation. The University property management competition to orderly and standardized.

2. establish a "customer satisfaction" of corporate values, CS evaluation system.

CS system is given in the traditional sense of the "service" to the spirit of the times, the requesting University property management company pro-actively be thinking, "customer satisfaction" as the enterprise culture is the soul of the staff continually educate, inspire employees to achieve customer satisfaction with the initiative and creativity, so that the "objective satisfy" become all property management companies in the business activities of the starting point and the end result.

3. focus on Science and technology-speed step, improve management level of service.

Contemporary technology development is very fast, rapid technological advances, more and more applications to property construction and property management. Faced with the challenge of new technology, the University property management companies must pay attention to the professional management of knowledge, from labor intensive transition to technology-intensive, constantly updated, to learn new management services technology, adapt to modern technical requirements of property management, strengthening the management of learning, to improve management skills in order to ensure that their management strength always and property of the progress of science and technology equipment.

4. strengthen communication with owners, and increase the transparency of management.

And owners of institutionalized full communication, first of all to master the owner demand, service evaluation and improvements, enhance management service level; second benefit from the long-term development of enterprises: keep yourself in the Canal project, but also to fight for new development projects, are inseparable from the same owners effective communication, professional services and thus forming a good reputation. Through bi-directional communication, mutual understanding, caring, support and help, with our blood and sweat of the realization of "satisfaction" and "enterprise development, win-win objectives, better solve the" enterprise and contradictions between the owners "; also allows the potential customer base in order to experience never learned to know, from understanding to understand, from understanding to affirm, affirmed to select from the four stages, eventually become real customers. Increase the transparency of tube is to fully mobilize the enthusiasm of the owners, giving them consciously participate in property management, building owners and property companies, together with the active participation in property management activities, strengthening the cohesion of University property management.

5, bold for service innovation, research the owner demand, extensionExhibition extended service content.

To study the different groups for different service requirements, and other similar properties compared to define the service project, but also dare to dare, service unlimited, not afraid to do it, afraid to think, you think, do that, you're leading, you walk in the front.

6, multiple channels, multiple forms of training, optimization of human resources, enhanced enterprise development.

Developed, complete property management, depend on well-trained property management expertise, they not only have good ideas, but also to acquire quality modern management science, technology, and good at applying in practice. Enterprise not only the fittest personnel mechanism, it is necessary to pay attention to the establishment of a scientific, objective and practical training system, regular customer satisfaction as the standard on practical skills and vocational training, training of staff of "self-management" capability, enabling them to face the different needs of customers, can truly provide the full range of "good" (the eyes, ears, hearts, mouth, hand to) service.

"Service is present, the management is the soul, the credibility of the source, the image is the root", is the property management company from the start date, from practice to realize the true meaning of service. In later work, we must adhere to their own characteristics, "no I have, I quickly, people quickly I well, good on my new" guidelines, adhere to high-quality service, scientific management, good reputation and image-based specification, establish brand awareness and consciousness, thus winning school and the teachers of the faith, strive to "let schools satisfy teacher satisfaction, student satisfaction".