【 Weak current College 】 decoration companies deal with customers ' 45 method

Designers in their daily work, often encounter customers a wide variety of issues in order to enable designers to better grasp the customer, the company's compilation "home Advisory FAQ 45 asked", looking at you the designer in the familiar, flexible use.

1. the customer only speak out on probably the thing to do, just ask general quote, it should be how to answer?
A: Sorry, please allow me to do some explaining to you: your renovation costs, it is necessary to determine the three aspects to estimate 1) probably design (2) you select for the price of our company at the price of a two-level, mainly based on the material level, process standards and construction team divided by grade, you can according to your financial capacity to carry out a preliminary selection, of course, the we each level price point will give you a high quality price ratio. (3) your home project amount if the above three aspects in uncertain circumstances, will provide you with a quote, not very deceptive, is our company strictly prohibited-would you please your family's plane and the room size to us-we're about half an hour can you make the basic proposal.

2. When customers feel that our company's offer is higher than other companies, it should be how to answer?
A: your home renovation costs are not cost-effective, not simply to measure the level of price-compare accurate metrics should be quality-price ratio. this quality including three aspects 1) material grade (2) technology of standard (3) construction of quality in these three aspects are not sure of the price level or in the content are not determined by comparison of the two companies are not price-science, will easily allow customers deceived, suffer, for example, one worth mentioning is the door of the paint-company with a 40-day of Nikko brush, then it is worth mentioning is the door of the paint at public expense is $ 140. While the b company used a 70 's Nikko body do mill annealing process. function for two days, then it is worth mentioning is the door price and paint quality of pilots. Thus, in the home improvement industry is often the case, the project name is the same name, the price is high or low. in General, our quality-price ratio is currently the home market in one of the most cost-effective.

3. when the client mentioned why a renovation project of the main Member's price is not high, and my company are relatively high, how should we reply?
A: I'm sorry-you see the prices, you may ignore the text of the item in the accessories, workers fee. second cartage. machines wear charges, management fees, taxes, the company's reasonable profit, and many other factors in some project-ratio material prices high for many, it's all the costs add up, quoting the natural look of high prices than the main materials of the lot. If simple price than material, due to my company and many famous-brand building materials manufacturer has a long-term cooperation relationship with fixed, I'm afraid the goods than your personal purchase but also cheaper.

4. when the customer asked why the vendor floor that low, but by my company to shop the price is high, it should be how to answer?
A: Sorry, is this, the wood flooring manufacturers depend on sales of products in order to obtain profit for our products, wood flooring manufacturers often hiring helpers and skill levels are very low for paving workers, its price is low, but also of poor quality.

5. when the customer asked the company for intermediate and what is the difference between the higher price, how should we reply?
For the second company I offer is based on customer needs, their main distinction is; (1) level of different raw materials (2) construction of technology not (3) each level construction team level and reward are different, but whether you choose which levels of quotation, we will provide you with the same enthusiasm and perfect service, at the same time, its quality-price higher than other companies.

6. when a customer asked about what the different levels of quoting a construction project uses (such as paving tiles) of the main materials used are different, affiliated material, but the project is not at the same time, the quotation should be how to answer?

7. when the customer asked for "your company has done so much advertising, didn't have the cost of our customers", it should be how to answer?
A: in this regard please rest assured that our company's "brand-scale" road, our advertising done though, but because of our large, advertising costs amortized down in proportion as a small company, this is one of the benefits of revolutionary words. in addition, in view of my company in home industry visibility and impact, many media on our propaganda are free or preferential. therefore, you don't have to worry about the commitment of our advertising costs.

8. When customers ask quote materials-artificial and profit ratio should be how to answer?
A: direct materials and direct labour cost to account for the total cost of 75%, the rent. designers. supervisor. other management staff of wage tax and other charges-about 20% of the profits of the company, generally within 5%.

9. When customers ask whether we can provide more price competitive. it should be how to answer?
A: the decoration company Department into decoration market, also follows the market: universal law, namely: as more companies competitive, low price and more, service and quality are getting higher and higher, companies are increasingly low profits and convergence-our prices are the same, the companies profits has been quite low, but as the home market competition, some more than the standard company for contract projects surface are reduced, even for large discounts, promotions, industry insiders know, its actually not be so good, because our profits far failed to
Lower prices and more, in fact, is in construction engineering steal workers leave-and poor quality with its accompanying. and we made to the company home industry's leading enterprises have significant brand awareness of Star enterprise and Beijing construction decoration trustworthy urinate. we insist to provide customers with quality engineering, quality service and the quality of the home decoration, BeijingQuantity of QC. categorically prevent technical standard by lowering the standards of the reserve price-quality was about to happen. Thus, we present profit lower case very difficult to make concessions.

10. When customers ask; you now make a project estimate that in the future whether there will be big changes "should be how to answer?
A: when you determine the decoration project plan with no change in the price when we generally will not be constant but sometimes through drawings make a project budget, the Council and the actual situation, of course, there is a deviation that deviation should not exceed 10% of actual costs, in addition, there are some items, such as hydropower reform, etc, only after the completion of the project in order to arrive at concrete construction and the quotes of course-if you are in the construction process on the original design modifications or changes we will change the single form of price change quote you recognized that signature.

11. When customers pay with: the first phase of the 60% of medium-term to pay 35%; acceptance after 5% of the payment method "when the objection to the
That should be how to answer?
A: Sorry, this is now all formal home company contracts are developed by the Wenzhou decoration unified model. we shall not be entitled to understand any of the requirements. method of payment is the same-Wenzhou decoration Association so require. it is for by standardized management to ensure that the phenomenon of consumers ' interests. therefore, in accordance with the payment for your future depends on the legal means to protect themselves in the best interests of legitimate public interest-if you make a change, we have no access to market quality Dept recognition. you also miss the third workers are protected.

12. when the customer asked why the property management Department has received spam clearing freight collect garbage, you also clear the freight, you should be how to answer?
A: I'm sorry-this is our company receive junk clearance freight, is from your home to the community by the property management Department of the specified cost of dumping sites-including artificial and garbage bags, and other fees, and property sectors receive junk clearance freight, is already shipped to the community of garbage pilling up and then transported to the city the cost of specifies the garbage dump.

13. when a client asks why property management fees and property deposit must undertake by the customer when it should be how to answer?
A: sorry this is done for you in our budget. does not include property management and property management deposit. Thus although some pretext to protect customer property maintenance company interest emphasizes management fee and a deposit should be made by the property management company to make decorative, but we have no obligation to (the majority were not reasonable fees and charges) or 9 our profit is very thin) to pay the costs of this 2-besides the vast majority of property deposit are property trap. completion often under various pretexts and also, little reason not to have or late-my company is very formal name brand companies, we may not like other companies from the customer's cost squeeze-out in the decoration of this part of the costs to do the owners have property you dealing with the property gained the upper hand's up to you, therefore still pay the fee for a good portion of course if we had the construction damage to property of the articles or in violation of the requirements of property management so that you pay for fined property deposit will be reasonable to assume the appropriate sector.

14 > but the customer reset asked why the House delivery of the deposit, the deposit withdrawal is non refundable. how to deal with is how to answer?
A: I'm sorry-this is the meaning of the deposit is your company's reputation, quality, and our design/, our price basic recognition currently named our company home customers more, and we are sure that the level of employment in home decoration Designer work very strict-so we are working at full capacity, in the present cases for the time being only for those that have decided to my company renovation services. delivery of the deposit of customer-provided housing services-of course in order to ensure that your interests will deliver our deposit before try to exchange views with you to let you know roughly-offer, as detailed in the company briefings give you reminding you to seriously consider., the first quote and the quote after the measurement in the project the same difference of no more than-10%, followed by the design aspects, we often design groups and finally the competent auditing. must pay to meet you, we will deposit payments will be for you to start the volume and design work, so normally the deposit is not returned by the payment of a deposit, you will be in your prior to deduction.

15. when the customer asked what is the price of another meter portion of. superior how to answer?
A: another tester means a portion of the fee is not charged to the project quotation.

16 > but customers asked why in headquarters of contributions make invoicing. another 3.3% tax, how should we answer?
A: sorry is such as such as in home market, we spoke to home market management departments unified tax. If the invoice is going to repeat past tax. therefore need to charge taxes 3.3%.

17. when a customer asked about rainy season construction will not affect the construction quality is what answer?.
A: to tell the truth, not really suitable for decoration of Wenzhou season, for instance, some people think autumn decoration. but after summer moisture content of wood after higher. autumn and winter the climate gradually drying. integrity plus heating of baking. moisture evaporation and found a solid wood shrinkage. deformation. decorative parched phenomenon. of course seasonal construction also has some problems, but we have many years of engineering practice has accumulated rich experience in the construction and has a very effective method for moisture content of wood, for instance-a higher issue. my company through solid wood line ahead of the venue for an extended period of time, place, can effectively prevent the subsequent contraction. Variant phenomena such as, for the air humidity, fog paint easily. we add to the water of the paint and so on., because wood splints are not affected by humidity change mixing process but also rarely used wood this characteristic. We recommend customers use mix oils-both novelty. also possible during the construction of foolproof. more importantly, decoration quality not by season to decisions, decisionsFactors is a management and technology-whether it's rainy or construction of non-rainy season, we will provide you with the same high-quality home service.

18. When customers ask how companies use in construction of real materials, how to answer?
Answer: about the quality of materials, can make you [assured. my company is the Wenzhou home market leading enterprise of Wenzhou, in home decoration among consumers and to draw up a considerable branding the economy will suffer serious harm, so we place greater emphasis than customer material quality problem. our company's brand image and economy be severely damage. therefore we place greater emphasis than customer material quality problem, we at construction materials to choose very carefully, the materials are made by the company's engineering Director to be responsible for the purchase of the material after approaching from customer recognition, in the works in progress, the company's inspection staff must carry out a comprehensive material and workmanship, our customer service department inspection, Engineering Manager, or the company in charge of the project manager also spot checks to ensure that the material quality.

19. When customers ask myself is a small amount of material to use in the project that you want to be or not to my decoration ", it should be how to answer?
A: you can but I have a uniform, standardized quotation system, in order to ensure that every customer's interests, must be in strict accordance with the uniform, standardized procedures to offer, so in early quote, it should also be in accordance with relevant procedures of the company offer, medium-term budget, you can press the corresponding price deducted.

20. when the customer asked for solid wood and what is the difference between solid, how should we reply?
A: solid wood are real wood, it is the same inside and outside of various materials (but not necessarily a block log); 00-8-4 and core is a multilayer PCB, the advantage is that you can reduce the production of mutual stress plane lead to deformation and into mouth appearance and producing roughly the same.

21 when a customer asked if at shop solid wood or tile flooring, how should we reply?
A: the sense of good wood floor foot, natural texture, color, hardness is marginal. leaching paint for wooden floors is the import of UV paint, no maintenance, but solid wood flooring because of the nature of differences in colour, texture. larger, pavement when playing the keel, the price is relatively high; high flooring high hardness, wear resistance, easy and convenient, paving and lower in price, but somewhat less physically sense, solid wood flooring laminate flooring learned wood floor feeling good foot, texture color natural anxiety, as well as high-reinforced composite wood flooring installation and easy virtues. price is between wood floor and high-strength, hardness between floor is among the worst.

22. when a customer asks a tile or stone is better, it should be how to answer?
A: the variety of colors more tiles, prices are relatively low, more display top-grade stone, but the price is high, such as 100 yuan per square meter of floor tiles are the best in brick, and $ 100 per square meter of plant material, the rest is in addition a stone tiles feet cooler, if the economic situation is good, you can choose the high stone, easier out effect, or choose floor tiles suitable.

23. When customers ask is doing good or clear oil contaminated oil well, how should we reply?
A: clear oil and mixing of the main differences between expressiveness different main good performance-boiled oils for wood textures, and texture are mostly hardwood beautifully, so most used in hardwood boiled oils. mixed oil main manifestation is the color of the paint itself and wood itself change the nature of shadows, for less demanding, splints, Cork Board are available.

24. when the customer asked if installed plastic or aluminum alloy window installed. when Windows wood lattice should be how to answer?
For: PVC window hermetic. water tightness. noise insulation and moisture-, good performance, but higher prices; aluminum alloy on-site production, lower prices, but the air tightness, water tightness. noise-insulating, etc.-moisturizing properties below the PVC window; wood lattice window of the main advantages is its decorative, but should not be used alone.

25. when the customer asked to buy furniture and decoration of furniture in the on-site production in all the strengths and weaknesses, what should I answer?
A: the main advantage of furniture purchased; (1) is the machine processing (2) is in dustlessness workshop in paint, the appearance of a surface brightness accuracy is high (3) because it is the industrialized production, lower prices for some on-site production of furniture-main advantages than 1) is personalized and strong, and the entire decoration style of harmonization, in particular designers often use furniture design to camp the entire decoration style. (2) use the base material is emission, difficult to deformation. (3) space utilization high-scale, size and easy to grasp, although it is a handmade can still make very good look.

26. when a customer asked about heating can changes should be how to answer?
A: Sorry, the principle is not altered because changes cannot be suppressed by the experiment, no way of knowing if there is a problem after changes to the property management sector generally does not permit cannot be changed, otherwise they will not be responsible for maintenance.
(The following answer in General can not answer. If the customer insists on request changes to our first with the signed consent of the property sector, signed with the company, such as construction liability bond changes occur after the water leakage, the company is responsible only for repair, no other loss.)

27. when a customer asks "what's your company decoration level it is, how should we reply?
A: we are the Wenzhou City decoration decoration Committee designated trustworthy enterprise and star enterprise, we each home design-are 3-5 completed with designers, and strive to make each home project were better, our reasonable modest project quotation by the majority of home consumers, therefore we must not let you down.

28. when a customer asked about in the construction or construction, engineering quality problems, how should we reply?
A: when your home works when problems occur, you should promptly and complaints receptionist telephone companyContact the complaints receptionist will put your family engineering quality problems prompt feedback to the company's personnel, we will be the first time let temporary workers arrived on the scene. coordination of aspects-quality issues.

29. when a customer asked "you ask the company management, staff so much, is not the management costs are spread in our room was, how should we reply?
A: you may rest assured we company is large, the higher the monthly output, the contributions into each project management with a lower-and our reason for this emphasis on management, is to ensure that the interests of its clients, in this process you will get more than other companies, quality assurance and quality services. Suppose that you're buying a refrigerator, you will choose Haier, instead of a name, because you not only need businesses offer gives you a product, but also he offers you quality, service and peace of mind.

30. When customers ask for one-year warranty can be extended, it should be how to answer?
A.; sorry, this is a home industry year warranty service, and not our company developed their own, but the entire industry established a stipulation that is because decorated different from ordinary product consumption through the test of the different climate all the year round-the warranty after the General will issue some company making a warranty of two years-three years of signboards, completely is an unregulated market behavior, we have noticed that the life of such companies are often shorter, even a one-year warranty are difficult to honour mention for three years.

31. when the customer asks, what's the difference with partial, should be how to answer?
For top-quality design room only; assume higher priced works, works of design cycle often, out effect diagram, when you want to design a single receiving fee. the warm service and ensure project quality, Division and Boutique Design Studio, will achieve excellence.

32. when a customer asked about our construction team points where mainly, whether it is the company sometimes, how should we reply?
For our company's teams; mostly in Anhui, Jiangsu workers, the company has over 100 construction team, 3000. these construction on long-term, fixed-in our company work, time-tested, new construction of BU Jin is a rigorous selection process, the company belongs to the workers ' leader, following the strict training and examination before appointment, the company each month on the construction of at least two on-site training, and constantly improve the quality of the construction team, in addition, customers often have a misunderstanding which parts of the construction team or what kind of oil workers, what kind of wood can provide quality assurance. in fact, any single construction team, several kind of workers will not be able to provide protection for you, it is only through rigorous management of the company, with the strength and credibility of the guarantee, you can be satisfied with the quality and service.

33. When customers ask about your personal experience, you should be how to answer?
For; I graduated from University of so-and-so is the interior design profession, the company has several months have had home-project number, how many million quantities, I really like home industry, my dream is to become a good interior designer so I chose to stretch across the company, because he can I achieve greater opportunities, likewise, I offer you a home decoration service, please rest assured that I will be very serious, very hard for you to make both a glitter has to cost-saving designs. Furthermore, in order to better serve you, our company was first established design group, a customer scenario of home decoration company, you are responsible for designers is to me, but I do also need other team discussion, design Division Manager audit to provide draft, so the whole plan will be full of collective wisdom, please rest assured.

34. When customers asking us how much the company designers treatment is, how should we reply?
For the design of the home improvement industry; labor intensity big, often combined with night paint, so the revenue or higher, through my company employees work together to make our company has a certain reputation, corporate business volume larger than the natural depression company designer's income is relatively high. our reward system, so it is lucrative income.

35. If the construction material is not good but we don't know, and so found and late, do?
For this you can; rest assured, the first of your first consultation to see our (customer manual) of the main construction materials reference brand and price ', here on our use of various main Member has expressly. Secondly, the contract, we will be in contract annex detailed tagging your home using the specific circumstances of the main material.; place of origin, including requirements, price, quantity, etc., so that you know is the. in addition, starting the first day, the materials, you must enter the inspection, if you find that the provisions did not meet the quality and can be no signature, and may request immediate replacement (you are not signed, we could not be started).

36. If the duration of the delay, .5% penalty is not too little, can I add more? payment when a customer's question, how to answer?
For; not because we use the contract is the Wenzhou Unified Home contract, all terms are strictly required, but it's scientific, if we secretly change. no certification market, you would lose third party reasonable protection. again. renovation process better b both may encounter unexpected things, just in case you are responsible for the purchase of the main Member does not have scheduled arrival, or property of water, electricity, gas and other problems that are not part of our responsibility, now and then watch this 3%, is also feeling, so that 3% of the liquidated damages as countries, is its rationality, restriction of both sides.

37. Why do a door prices than buying a door would cost far more? not beech (or mixed)?
A.; first from the material point of view, buy doors liner is density Board, or particle board (OSB), and we do the doors of the emission or% 5 per sheet, plate, so that from durabilityTo do some of the doors open, then buy or even higher if real door plain wood doors, such as pure beech doors, pure Willow door, almost a thousand Yuan per square meter, the count down than do the doors to expensive.

38. When customers asking if you can pack clear work, read how to answer?
For; we do not generally, as well as your package into account we feel not cost-effective. first of all you will not be able to buy into compliance with quality standards for materials, unless you have this relationship problems if future. it is difficult to determine because the cause of our construction or because you are purchasing material reasons, this is also the home decoration company not pack clear one of the causes of work-another point you have to buy materials, including a variety of materials such as nails, cement, etc., may detain you a lot of working time. This is a human cost of energy and of matter, I wonder if you considered no, value is value.

39. kitchen, bathroom with PVC or aluminum plates to dig out the plate?
A.; both material has its advantages, mainly under your economy to be more economical, but .PVC color variety, aluminum plates and durable material that is good, but the price is twice as fast as PVC plate, if m kitchen, toilet area with small, optional aluminium plates, the price may not be much higher.

40. If the customer chooses a different brand of latex paint, read how to calculate the price if your customers do you contribute, pavements, latex paint myself to buy?
You can press the answer; the price of latex paint, cf. company quote tables in the same price quote of latex paint, determine price. cases; JCI worthy of Li-5 l/barrel to $ 140, 12 m2/litre again, if the selected calculation according to the above method of latex and the price is the same as with worthy Lai, you can reference the worthy Lai quote. If the customer himself buys the latex paint, can play a selection of latex paint quote to a budget, and then subtract the cost of paint.

41. the company has so many designers, how do I choose for my designers?
For the architect of the company; we are grouping work, generally is a group of three or four persons and Stylize classification-you can put your ideas and I said, we will look after you determine, after all, our company has 100 designers, more central technology Academy graduation of masters-level design director. If we innovation company's design does not satisfy you, I believe that other companies will have more to do and requires communication-, sometimes need to be modified, but I believe that ultimately will meet your requirements.

42. When customers out on time, only asking price is not about design, and how to answer?
For; I do not know your specific ideas, can't give you a detailed price and the same project, different decoration techniques like price does not in any event our company-designed to use as a basis, the character is the second place, we will need you reasonably allocate your every penny of. only about price I couldn't estimating, because the levels are different, quotation, many people and feel a little high, but the contract, basically no increase an item or increase, many companies are different.

43. when a customer asked why a similar "with about 3 metres of plaster line 4 Yuan a talk, but you have to pay an $ 18 m is not too dark, ' ', this question should be how to answer?
For the price system; we are divided into three parts; (1) the cost of materials; (2) construction costs; (3) fees. While the material a in addition to the main ingredient, there are many accessories, a different construction projects construction used in the total price is not the same. Plaster line although material cost is not high, but construction difficult, the process requires high labour cost of larger proportion. For example, McDonald's hamburgers one to 10 for much money, if the material is, the two sides, the second two meat, how can the value 10 more bucks? obviously your calculation method is inappropriate.

44. who want the best construction team, and your company level between the construction team is definitely the differentiated. How do you guarantee my party construction quality of the construction team is the best?
A: we select the construction team is a carefully considered, and when we receive your deposit test, your list is already at the Engineering Department, and so after you sign the contract, the Engineering Department will vary depending on your budget on the project and requirements ... ultimately selected for your home construction requirements of the construction team. of course, you can free to choose your favourite foreman.

45. the supervision of your company, the workers also is your company, your own pipe themselves, inevitably cover up, our interests protection reflection from what?
Answer: currently, only our company engineering and QA department are separate, they are the two sectors, mutual cooperation, mutual supervision, so there you have to worry about problems, because the site quality directly affect their interests, more customer service full-time regular inspections, monitoring will be recorded and reviews factual company leadership. of course, you can spend money also, supervision, even so, we would also like to send our supervision, because this is one of our content, in addition also will send patrol officer, this is also the interests of effective protection for you.