【 Weak current College 】 property management rules of property security management standard

. Security grooming standards

1.0 purpose
Regulate staff behaviour, pay attention to the appearance of the image,
2.0 scope
Apply to the property management Department of corporate security management.
3.0 duties
3.1 guarding the competent is responsible for quality control.
3.2 guard monitor is responsible for assisting the competent supervision, inspection and guidance of the work.
3.3 motorcade shall, in accordance with this standard finishing personal appearance, instrument.
4.0 program Essentials

A standard security appearance

1. the security personnel on duty at the gate post, community patrols, building inspection, military training and to participate in such important as commending meeting, the meeting must be provided in the company's unified system security clothing, wear hats, tie, wearing white gloves, wear black leather shoes, wear a hat, emblem, badge, etc.
2. uniforms to keep neat and pretty scraping, cleaning; washing clean collar, cuffs; wear shirts to tighten my plug in hem, cuff and not rolled up sleeves; cap badge, badges to remain upright; badges don't in the upper left chest pocket in the front, Middle; no barefoot wear sandals or slippers vertical posts, patrols.
3. security personnel wear uniforms to keep it clean, bag, collar, shirt cufflinks must. Coat will not be allowed to put on the shoulder, put in the spring and autumn suit, white shirt tie neckties. Pay attention to our appearance and our discipline, no uniform, casual clothes to wear the uniform mixing or wear away from security zone.
4. inner jacket pocket is not permitted to leave many things such as cigarettes, lighters, matches, and so on; the waist belt to hang up key and other pendant; Pei badges jacket or shirt to wear badges are required.
5. hats to wear, walkie-talkie Pei waist belt right rear side, headphone plug in one ear, microphones don't get left in the shirt. Apart from the work shall not be required to wear glasses.
6. security officers patrolling on foot, the upper part to the pace and straight, steady, swing-arm nature shall not be swinging back and forth; bike patrols, eyes front, both left and right, but not to play, or play car in public area free to walk through.
7. door post to stand at the specified position, posture to straighten out, don't slouch, exist as against the writ. Not backed by the post or the corner, the tree, etc.
8. the standing posture like cross-vertical, left foot to the left cross-out, two-leg and shoulder distance, keep attention on the body posture, body weight falls between the two legs; walk tall, the hands back to shoufu belt, left hand grip right wrist, right hand fingers are close to each other and naturally bent backward, Palm.
9. when hands hanging stand at attention, finger, middle finger of both hands together naturally attached to the pants of Qi joints, not your hand into his pocket or trouser pocket.
10. listen to others, the eyes should watch each other's eyes, you should be aware of what the other says, don't look right, left, absent-minded lab.
11. whether walking or standing guard Guard patrol, energetic, gesture, behavior, not on the shoulder and arm, playful, playing, not smoking are not allowed to have a burnout.

Second, the security instrument standards

1. takes note of personal hygiene, common sense, often shave and diligent cut nails, shall remain small beard and long hair and nails.
2. in order to maintain within the coat, clean, collar, cuffs to clean.
3. do not spit, don't throw trash litter, not in attendance at the nose, rubbing nigou, tick the teeth, footwear, food.
4. not to smoke in public places, chatting, reading books, newspapers, loud shout or do non-work-related things.
5. the value of the hillock personnel can only drink water security lounges, rest, when in the ego post-a Cup to drink water or with a non-work-related items in the property management area.
6. don't drink on duty or on duty in drinking, not in attendance in edible garlic smell strong food.
Security Services language specification

First, security personnel on duty service, all unit and guest to stick with polite language, on call to properly on man speech should use the "Please, you, you are welcome, thank you, sorry, sorry, goodbye, Hello, good morning, please wait, please sit down" and other elegant statement, avoid abusing and obscenities. Answer the questions you want to clear, not unrelated to the staff of gossip. On the unit and guest's visit to enthusiasm, on the unit and guest question responses to natural and sincere, you may not use the "do not know, do not understand, it is not clear, is not my tube" blunt statement.

Second, the cross-examination of bulky goods (goods) out of the community or to be polite when building ............. compliments or nod, and forward to greet said: "I'm sorry, please show your document (see article pass) after cross-examine clearly", pass the registration. Prevent large goods vehicles to enter the community, the first raise your hand, the Community provisions, instructions are not allowed to enter the reason for requesting the understanding, support and cooperation.

3. encounter not friendly visitor or strangers, to remain calm and not be impatient and angry quarrel; if their patience with complaints should hear, or explain, or persuasion, make them aware of the relevant provisions and the company.

4. listen to others, it is necessary to pay attention to each other's attitude and emotional, if you need to ask each other's name, organization, address, or other problems, you should say: "sorry, I ask your name/company/home address. "Even the treatment violation, or rude attitude towards others, there shall be no more difficult, sliding and playing, curse of the behavior to occur.

5. attendance in adhering to use polite language specification language are:
1. Please take care, please help out, please advise.
2. recognize you!
3. you good！ × × × × × × management Security Department, please come in.
4. I'm sorry, I didn't catch, can you repeat that?
5. sorry, Miss a certain Mr./is not in the company, whether you need to leave a message?
6. I'm sorry, I ask you which one is? (tell me the name of your company?)
7. sorry, you and our office contact?
8. Mr./MsYou mean I see, but we currently do not need your company's products, you give your address and phone to tell me; if needed, we will contact you, please?
9. sorry, you are wrong.
10. sorry, please show your cards, letter of introduction, ID card.
11. may I ask your name?
12. Please mention valuable advice, you have any questions?
13. thank you for your cooperation, welcome the next time, good bye!
14. Hello, do you need help?
15. you are welcome, this is my job responsibilities.

Security services discipline

First, security staff must strictly comply with the national policies, laws, legal, regulatory, and seriously implement the provisions of the company's quality policy and quality goals, adhere to the safety first, quality service, efforts to complete the company issued by the security tasks.

Second, security personnel on duty work should strictly abide by the company and Department regulations and operational rules. Obedience leadership and commands, his post, scrupulously.

III. security personnel must adhere strictly to 16 are not permitted to:
1. don't drink on duty and in alcohol at work.
2. not allowed in posts and others a quarrel or fight.
3. in the duty time smoking, snacking.
4. don't sleep at night when on duty.
5. forbidden in work time reading books, reading newspapers, playing chess, cards, chat with each other to do.
6. in the duty carrying cell phones, headsets, BP machine.
7. no absents posts, tuogang, conspiracy.
8. are not allowed to wear a bracelet, necklace, ring, etc. all kinds of jewellery and other precious jewelry.
9. no slouch in posts and people chatting.
10. are not allowed to stay in the corner, long hair, nails, moustached.
11. not to households, drivers, the booth and other customers to borrow money or cable seek property.
12. are not allowed to bring friends and family to post "to accompany the post".
13. no dividing up or misappropriation of publicizing the goods, without primary vehicles and cash.
14. no hitting, swearing and violate the "no".
15. no withholding or cover up the bad guys.
16. no shift employees into the workplace after work.

Security Officer code of ethics

A passion for our work, and dedication to a high degree of professionalism, enthusiasm and service, always willing to perform their duties seriously, did an outstanding job in security tasks.

II. legal compliance, protect, and really learning, observing, and usage to high-quality service to win the social recognition and owners (households).

Third, excluding gains and losses, the dedication of individuals.

4. duty, courtesy of civilization.

5. a person of integrity, Mu private. Security guards have self-discipline, adhere to the principles, rules, do not give any advantage discipline molecules.

6. in straitened circumstances, willing to help others, not Pocket, establish a new socialist society.
Security guard door post service

First, in the specified location, specify the direction of Li Kong Tuogang, is strictly prohibited.

Second, Kong, upright posture, with his hands behind his back, the legs are not allowed to cross-vertical, at ease presenting according to lean on the writ or other gestures, smile salute to salute the leadership.

III. property management area for 24 hours a day, and post security services.

4. property management area of Gate 5: 00 ～ 24: 00 the open service; 00: 00-5: 00 the next day is closed, such as a vehicle to shift security guard should promptly provide open and close door.

5. it is not permitted to scavenging, small vendors, sales people into property management area.

6. provide convenience for households in wet umbrellas or umbrella covers ' convenience.

7. on entering and leaving the property management area of motor vehicles for the pass system, registration and parking fees (fee schedule by location price Bureau regulations). Prohibition contained flammable, explosive, toxic, harmful and other polluting goods vehicles into property management area.
8. block 4 tons and 4 tons of large cars into property management area (special vehicle and moving vehicles).

9. transfer of posts by specification.

10. in the specify the Department to rest, use the spare key, do the rest and cleaning work.

11. induction period must be enthusiastically answer and the issues raised, polite, rational has sections.

12. large articles go out to go out with the goods must permit, after checking after signing the release. Night to strictly control the decoration construction personnel carrying bulky items out.

XIII. Special weights, specialty fabrics from elevator upstairs to the unit or decoration personnel explain clearly.

14. when the property of the elevator, equipment failure, immediately notify the equipment sector, major events occur at night when the monitor immediately, press the emergency plan.

15. when the property's equipment, facilities were damaged, it should be subject to licensing.

16, per day, plus control room personnel to clean inside and outside the box.

All classes in the monitor according to inspection standards on this work a ban check, fill in the security class check table ". (See attached)

18, may check
1. Management security supervisor security inspection standards and fill in the class of the monitor class check table on the RUC all work and security guards to check, fill in the staff assessment form ".
2. inspection: in charge of the security work of competent, according to the standards for all security checks。

19, check, monthly checking
Administrative Office of the Under-Secretary-General and property management manager according to the standards for management week check, monthly checking, on the security of a separate comprehensive examination, and checked table respectively complete week, monthly checking table.

Report:
Security ban check table
Date client people post check content not qualified number of processing results
Grooming services work discipline service request work requirements other




Management: check: year month day

Security guard patrol service

I. purpose
Comprehensive inspection management area to ensure community safety (building), the maintenance of good order in the work and life.

II. scope of application
The management of security patrols.

III. preparations
According to the provisions of the security guards grooming and the security guard on duty shift system doing the preparatory work on duty and delivery.

IV. working time arrangements
1. in the duty posts 24-hour security on duty system.
2. the early: 8: 00 ~ 16: 00, the swing shift: 16: 00 ~ 24: 00, night shift: 24: 00-8: OO,, lunch three classes per 10 days followed by a rotation: monthly 10, 20, 30, day for night shift work.
3. the community patrol:
(1) cycle: 20 minutes to 1 hour to clock time, weekly will beat all buildings within the scope of the corridor, Tin surface inspections.
(2) the law: do not develop patrolling a fixed route, but without leaving the "dead angle" and "angle".
4. building patrol:
(1) cycle: 9O minutes patrols to clock a time.
(2) rule: the first day of the surface, top-down, from each floor then patrol to the basement, and finally to the outdoors.

5. patrol check content
Check the post performance: daily visits to check the performance by the team leader and responsible.
1. the handing over both sides of the monitor when you want to post check: If the handover, the procedures are carefully, grooming is consistent with the relevant provisions, found the problem, correct it and record.
2. each hour patrol squad leader to visit the post and not less than two inspection patrols in attendance, and carefully fill in the security class check table ".
3. the competent inspection to check the status of each class of not less than twice, and fill out the employee review form.
4. inspections, there is no serious or discipline, to correct the record and escalation.
5. this duty when you encounter problems, the monitor should immediately to the scene, according to the relevant provisions, cannot be resolved when Report Manager or management service.

Security guards vehicle management services

I. security duties
1. the specific Security Department is responsible for motor vehicle access, docking and charging management.
2. the Security Department is responsible for building underground garage Kong garage motor vehicles into and out of control.
3. vehicle administrators are responsible for Plaza car park parking on the vehicle and the fee management.

2. vehicle docking system
1. the underground parking
(1) the owner of the motor vehicles should make the parking permit before entering underground garage, no entry without a license.
(2) the parking card "should be placed in front of the glass striking position vehicles.
(3) a permit for the parking of vehicles should be strictly in accordance with parking, parking, non-take up any other parking lots, parking on the channel is strictly prohibited.
(4) have to consciously abide by the prohibitions in the underground garage, subject to the reverse driving, is strictly prohibited personnel command.
(5) drivers should be in the vehicle after doing a security precaution, unusual circumstances to maintain the site.
(6) other vehicles required for various reasons, you must enter the garage with Security Department issued the special parking permit.
2. square, parking
(1) a unit square, parking of motor vehicles and vehicle parking space available on a first come, first-stop, full stop.
(2) where an entry Plaza, parking of vehicles must be subject to the staff command.
(3) compliance with the prohibition sign, channel any vehicle on the parking is strictly prohibited.
(4) in accordance with the fees regulations to charge parking fees, not willing to pay for the vehicle should discourage left square parking lot.
(5) the driver should do security, security personnel have an obligation to co-operate with the assistance, but on vehicle damage is not liable for damages.
3. non-motor, car, motorcycle
(1) bike, car, motorcycle should be docked to the specified location.
(2) frame the docked at the bicycle, motorcycle, car should obey the command of the order of security personnel.
(3) various non-motor vehicles are forbidden to enter the garage, is strictly prohibited anywhere misplaces impact channel.
(4) owners should do security, security personnel shall not be liable for compensation.

III. Security car tube service standards
1. ground
(1) guided vehicles in designated parts ordered parking, remind owners close window door that valuables should not be left on the vehicle.
(2) the provisions on vehicle Management Office for fee-based services.
(3) supervision of vehicles complying with the ban flag, correct the violation of traffic, parked vehicles, not in the community to learn driving and car wash.
(4) in the event of an accident shall be kept on site, immediately report to the management service.
(5) boot construction personnel will building rubbish bags back in the specified location.
2. garage
(1) vehicles with management of the parking card "release, timely registration, into the garage, car number when asked.
(2) free parking permit for the vehicle, shall be subject to licensing agreement before entering the garage, but shall not occupy and parking space.
(3) push into the vehicleCompliance with the ban in the garage, not driving in a garage and a car wash.
(4) remind owners closed the window, door, valuables does not stay on the car.
(5) discourage pedestrian, bicycle, car and motorbike garage.
(6) keep the garage entrance.
(7) regular inspections in the garage, I found the problem should record and report to the monitor.
(8) garage incidents should be kept on site, immediately report to the management service.
(9) environmental sanitation vehicles into the garage after the removal of garbage, cleaning personnel to keep informed, equipment staff open garbage room exhaust fan.