【 Weak current College 】 Taiwan property management development specialization road

Development phase

1960s, Taiwan's building tenants often employ retired veterans janitor, also other hired a Director for collection management fees, but because of the relatively high turnover of personnel, and personnel quality varied, so often lacking staff person infringed because not found, or poor gatekeeper and dismissal, or by the Director of the invasion of management fees, so that tenants expect professional property management company may contract for this business. However some will enter the property management industry, to apply for registration of this business project business, but in 1970 by the Government to avoid enterprise on labor supply of intermediate exploitation as a reason for denial of registration building management maintenance (that is, property management), business projects. Beijing Taiwan people began to understand the advanced national property management services to increase the value of buildings and make life more comfortable for the helped, and with the increase in per capita income, housing sales market demand for building a significant change, consumers more attention and are willing to purchase accompanied by Atrium Garden, swimming pool, gym, library or automated monitoring systems and other facilities of the building, Office and commercial building constructed, are causing the need for a more professional property managers to effectively the custody, maintenance and management of the building of public facilities. In addition, Taiwan's real estate industry since the Japan industry know it will be regarded as immovable property management industry and tertiary industry (first level for development, the second level as an intermediary), not only can create large employment opportunities and business stability, low-risk, while the operating margin is low, but high rates of return and, therefore, continue to use the media and public opinion through elected representatives to lobby until 1987 finally prompted the Government to grant registration of property management and maintenance of business projects, but the company name is not uniform. At the same time, the Government began to study the proposed specification distinguishes between the owner of the buildings and household duties, and apartment building management organization of essential and responsibilities, developers need to allocate public funds for a mandatory requirement, and responsible or entrusted with the Management Board has the ability of the parties of the apartment building management Ordinance (CondominiumBuildingManagementAct) however it until the end of June 1995 before completing the promulgation of legislation, and then open property management firms registered building management maintenance company. In 1997, and the enactment of the apartment building management service people management approach ", the requirements in this sector of industry, within two years to collect various types of license, the capital of at least $ 10 million or more, made us Trustees manage maintenance plans, applications for licences of apartment building management maintenance company.

Learning and growth

The late 1980s, Taiwan engaged in property management firms about 100 more than the majority of them are local companies, small enterprise investment for Japan, Hong Kong investors are not unusual. Japanese and Hong Kong companies since its parent company bring relevant knowledge and technology of property management, and Taiwan local property management company only to find that the "copper smelting," or to Hong Kong, Japan's property management companies to observe and learn from their experience, draw on the experience of Hong Kong and Japan. Local company primarily capture the concept of property management and expertise, as well as learning the clean Japan maintenance and mechanical and electrical maintenance technology, and drawing on the United States real estate broker Association belongs to property management Institute (InstituteofRealEstateManagementoftheNationalAssociationofRealtors) for various professional book covers the full property management theory and practice. Local companies consider Taiwan legal and socio-economic environment, the adoption of the United States, Japan, Hong Kong-advanced countries in building management maintenance knowledge and technology can be applied to Taiwan, including: United States property management theory framework, appointment contract, lease management, as well as residential, apartment, Office, shopping center of different management maintenance; Japan's applied science management principles of the development of maintenance technology and techniques, detailed planning and job specifications and form management and maintenance of posts calculate standard and new materials, tools and machinery equipment, residential tower offers the complete service life; the management of budget, quote, calculate the household share of management fees, DMC and general public affairs service practices and skills, and build community awareness, etc. For example, in the apartment building management Ordinance is not before the enactment of the statute because no legitimate (the equivalent of our deeds, but essential, subject to two-thirds of the distinction between owners and the distinction between ownership of shared ownership in proportion to attend the meeting, attended by over three-quarters of the size and weight adopted), Taiwan manufacturers would imitate the deed, in advance, before the housing request the buyer to sign the Convention, although no tenants legal empowerment of the compulsory effect, but is able to cope with the property management. Taiwan manufacturers therefore gradually developed into a public service, maintenance, cleaning, mechanical, electrical, life service and rental management complete comprehensive property management business, and establish standard operating procedures and review system. Lease management business which have not been accepted, and the subsequent consumers Act also prohibits the property management firms engaged in the business, but the Act also allowed the property management companies increase building renovation, which until now has not yet been widely accepted by consumers.

Difficulties and cooperation to improve the

However the development of Taiwan entrepreneurs so hard, of course you can combine the strengths of the advanced countries, but also often stifle it, such as Hong Kong-style of management and budget practices will not be able to complete application in Taiwan, and the only relevant management maintenance and preservation of the personnel expense budget. Moreover, because living in apartment building tenants generally lack of community awareness, and less attention to public areas of cleaning and sanitation, lack of disaster (such as fire, flood) sense of crisis, almost no risk management concepts, often only willing to pay a property management company cheaper management service costs, and don't care about the quality of services provided, and in line with the apartment building management members for a term of one year, so it is like to develop a one-year contract of appointment, and may often deliberately or replacement workers, thus enabling companies to competition and price, then to control costs and reduce quality, thus causing consumers dissatisfactionThe workers were forced to further reduce the price of a vicious cycle. Therefore, on the one hand the Government vigorously promoting community development, on the one hand, companies are increasingly higher service quality to keep the customers satisfied, and thus promote good management to maintain quality of the benefits of the household. To focus on common interests for industry and learn to manage maintenance technology, businesses apply for setting up the association according to the law, but the political [FS: PAGE] Fu have been delays in the administrative procedure, the 1998 operators to organize building management maintenance managers Association, establishment of Kaohsiung, Taichung City Association, followed by early June, was established in Taipei, Taiwan from all the major companies of the whole station building management maintenance managers Association (BMA, BuildingManagersAssociation), September 1998, the Government is open to organizations Association, Taipei, Taichung city, Kaohsiung City three apartment building management maintenance Association, and are joining the BMA to Association members. Taiwan has established apartment building management maintenance company total 278, participate in the Association is less than 100, join the BMA has 55 home

Professional efforts

The Government of Taiwan entrepreneurs and promoting the professional aspects of property management, has been engaged in the following efforts:

(A) certification system

Governments in the development of relevant acts including the apartment building management Ordinance, the apartment building management service people management approach ", the preservation of industry Act, aspect for chartered professional maintenance of apartment building management companies and preservation of the companies to establish, on the one hand, requirements for professional education and training and license, in order to enhance the professional level, for example in the apartment building management service people management approach", each management company is required to have at least one transaction management personnel accreditation card and four technical service personnel accreditation card, the latter area is divided into classes of fire shelters facilities and equipment safety class. To get the recognition card, need to meet the required qualifications, then by a selection of ten government institutions, including universities, associations, associations, retired officers and counselling the Commission training centre, run by the Institute. Course material commissioned by the Government experts and scholars to write a class number 22 ~ 27 hours, and the Government of the examination, issued to accredited certificate. Although the other provisions of the apartment building, self-employed managers also need to obtain accreditation card, but no penalties, so the effect was not significant. Has sent the legislature considered the preserve industry Act amendment also requires each security officer shall be subject to police training and the examination, access to training qualified certificate party practice. Pacific apartment building management maintenance company and Pacific security companies, is also responsible for applying for many years and electrical officers training and preservation of the staff of the education and training and examination, cleaning staff training, examinations and the issuance of certificates of competency, and property managers training course 142 hours, the exam will be issued a certificate of property managers.

(Ii) know-how

Taiwan property management has developed for Taiwan environmental professional knowledge and experience from practice and has some rules of thumb, one after the finishing of compilation into written materials, workshops and constantly organize seminars or education and training, to train professionals. Part of the Government, except for the helped compile management service people to the training materials, to develop a model statute, Commission management maintenance contract model for painting, but also to cities for more than ten field advocacy of the apartment building management Ordinance related decrees and management of the workshops and the other for two national excellent apartment buildings, and use of awards, held a speech property management expertise; the police on the preservation of the company in Taiwan for a lecture. Also in the civil context, BMA quarterly seminar for expertise, or travel to Hong Kong, Shanghai and Tokyo in observe; Taipei City preservation Association has also launched a quarterly security professional seminars; Pacific company monthly charge for associates and lectures 2 hours respectively. I will also be the company's actual experience in the management of job finishing out of the various management techniques, including the complete management of the maintenance plan, property management standards job content, style and form, and the absorption of foreign professional books of new knowledge, the company's internal security staff training, property managers and training as well as Government, managers Association and the preservation of the Association do workshops, seminars, courses or lectures, finishing out of the two book the apartment building management services of management and preservation of substantive law and the Community market and the preservation and management of the building. Taiwan property management industry with the necessary theoretical knowledge and practical technology this has largely complete. Unfortunately, at present, the Taiwan University or technical college, has yet to offer relevant departments, only Taiwan University and Research Institute of the University to building a successful turn relevant building management courses.

(3) professional ethic norms

Professional first to self-discipline, instead of relying on the law or Government Regulation, however relevant professional law, such as the preservation of the industry Act amendments and the apartment building management service people management ", have been established practitioners should comply with the disciplinary norms, the content is in compliance with the principle of good faith, be faithful execution of business, shall not be improper conduct or violations of its business due diligence obligations, may not disclose the positions should be conservative in secret, but professional association or association has not yet developed the industry generally accepted ethical norms, only Pacific security companies have to enact conservation practitioners and ethical norms.

(4) professional managers Association

Since the Association may lawfully established, BMA's role is primarily to promote companies and property managers in the management and maintenance of knowledge and technology. Taiwan has the United States industrial Conservation Association Taiwan branch (ASISAmericanSocietyforIndustrialSecurity, TaiwanChapter) in promoting the professionalism of the process, enhance the company's professional services expertise, technology and quality level, the community's positive and raises the industry reference for learning desires, then by the Pacific company unreservedly to business technology secrets available to the industry, combined with major industry players to make up BMA seminar, observe, discuss, a book, a detailed description of the expertise and management processes, as well as solve practical skills tips, and then turnDeveloped in close cooperation with the Government and the amendments to the Act, for workshops, professional management services people teaching materials, etc.

The Government commissioned the BMA and presided over by himself finished the apartment building management regulations and enforcement rules of training cases, based on the actual findings, as well as with companies, experts and scholars discuss recommendations, provides government amending the main reference. Current BMA continue to be subject to Government delegates, also chaired by me finishing related legal interpretation of the jurisprudence of the Court; on behalf of the Government to answer public questions asked on behalf of the Government Decree; review apartment building management applications for the maintenance company and change jobs, etc. The Government is also working for excellent apartment building management maintenance company, to promote the improvement of the quality of property management companies, professional quality. Other firms in order to maintain competitiveness and also to continually upgrade their professional skills, not only gradually to employ younger workers, and also the introduction of new clean technologies and new protective devices [FS: PAGE] for example floor wax with crystallization processing, building adopts United States latest entrance guard management system equipment, etc. In industry and Government working together, a Taiwan professional management companies will increasingly get good efforts.

The general public on the management and maintenance of quality if there is more correct, as well as on living quality with higher requirements for standards, but to stimulate industry more professional main driving force, to enable operators to get rid of low-price competition and lower the quality of management and maintenance of a vicious cycle. In addition, also requires the full cooperation of the mass media, advocacy for the correct management of maintenance concept and living quality awareness. Taiwan's accession, the present foreign competitors from entering Taiwan property management restrictions will open and, therefore, Taiwan manufacturers need further and the Government, consumers, in close cooperation with mass media, enhancing professional capacity and building your own unique competitive advantages, to the international competition of mass property management companies.
(The author of Taiwan building management maintenance managers Association)