【 Weak current College 】 security methods and techniques of work

A, lobby Kong
1. identification of the goods
(1) to quickly and proactively approaching user, politely ask users to produce articles, check the article out-going out-going is required to fill out, and by the management company for approval.
(2) in accordance with the release of the contents carefully verify each item.
(3) working conditions permitting, as far as possible to assist the user package or moving out of the gate.
(4) the procedures for uncompleted items, return to the company during the post-registration procedures, such as requirements to the custody of the goods, you should ask whether the valuables. In the case of valuables, not easily charge; if non-valuable items, which may assist the user in a lobby desks or inconspicuous area to reduce user because the goods onto the moving of trouble and discontent.
2. after hours access registration
(1) rapid rises smiling politely ask the user.
(2) stood and received mail user documents with both hands.
(3) work conveniently, help users by elevator.
(4) more familiar with floor company users. Familiar to the user, are not required to produce documents can reference a previous registration number to register.
(5) the same company of two or more staff into the building, at least two people; to leave the building, you can only register one, in the notes column indicate the gender and number.
3, users do not pass or does not meet the registration requirements on the floor, forced overtime
(1) in the case of no return to pass required to work overtime for the user, the company with the company emergency contact person contact, request for comments. Such as emergency contact person agree to work overtime, accompanied by the duty shift foreman, oversight on the floor in the room, clamping and notify the control centre monitors.
(2) does not meet the registration on the floor of the forced overtime, and to immediately notify users head handle, and notify the monitoring center video observation if it is a key to open the door. As foreman processing fail, you can phone the company emergency contact, request for comments. Experience this kind of thing to endure, restrained, not quarrel with the user.
4. inventory of suspicious persons
(1) good notes view of color, to face adverse conditions to react quickly.
(2) identify the salesman: salesman General dress, hand grip briefcases, bags, equipped with advertising paper into the lobby like company mishui aerofoil. For this person should be inquired, as is the salesman, should advise from the building.
(3) identify fake ID: ① observation documents photos and holder looks, knowledge of the face, eyes, ears, mouth, nose, and photo features characteristic for suspicious signs, seals definition, etc. ② Note documents complete date of birth and the holder of the actual age there is no obvious gaps. ③ Note holder's voice and identity fill on the native or residential address match.
(4) suspicious people or things to try to stabilize the bravest promptly inform leaders came to assist in handling or colleagues.
2. visiting House gang
1. advise from a salesman
(1) politely tell the Qing dynasty in the Office space market will seriously affect the user's normal office.
(2) requires that its written undertaking not to enter the Bldg marketing again.
(3) registration of valid documentation.
(4) to leave the building.
2, the closure of suspicious persons
(1) courtesy site asked.
(2) carefully observe their facial expressions and prompt reply. If the expression panic, speak coherently or undocumented, that is, with its back office.
(3) timely contact with the monitoring center, suspicious activities on the floor, and to the activities of users ask for a room without damage.
(4) depending on the survey information for processing.
3, the user did not lock the door
(1) visiting floor-by-room sliding the door and check for the lock. Once the examination found the user does not lock the door, whether it be pushed or pulled, do not close the back. Due to some dead code lock didn't shut in place, can be pushed or pulled, but closed the back will lock.
(2) foreman is not to be allowed to leave, not to let the other person's access to or unauthorized access to user indoor checks.
4. visiting floor security guards should master the three elements of the
(1) ear abnormal sound (including flow, lock, footsteps, hue, etc.).
(2) eye view of the surrounding circumstances (staff activities, public facilities, the operation of the equipment, fire-fighting facilities, door locks, etc)
(3) nasal olfactory exception taste (smell, the smell, the smell of gas, gasoline, paint smell and taste, the smell of the water day, etc)
5, late night check found users, Office room someone lights or engaged in other activities
(1) carefully observe the activities of the laboratory staff, there is no lock up box to cut fabrics, abnormal behaviour or illegal behavior.
(2) do not disturb indoor personnel quickly with intercom and lobby Kong duty officer contact, the company has no staff overtime of registration. Such as the lobby registration has been working overtime, and overtime staff characteristics consistent with the characteristics of indoor personnel, nor abnormal behavior, you can however asked, but shall inform the monitoring centre.
(3) such as lobby not registered, the duty officer shall report for the foreman, press the Bell Captain commanded, knock or Bell, with the consent of the users into the room, politely ask user: can I help you, whether your trip without electric power supply, pending user interpretation, observation of their expressions reaction is normal. After verification, no doubt, to the user to do overtime compensation. If you have any doubt, to guest cards after registration, then by the foreman and the company emergency contact person contact, verification that the person is the company staff is the company staff, allowing them to work overtime and, if not the company staff to interrogation by the foreman clearly request for company leaders and seek the company emergency contact, to decide whether to send the police station.
6, suspicious explosives
(1) carefully inspect or examine the packaging, listen for any second hand ticking sound, determine whether the explosives.
(2) If an explosive substance determined should be notified immediately to the head of the police, the police sent to processing, while the Commissioner to alert all staff around the evacuation.BR > (3) if the time is not possible to explode, and with the enclosures or barrels, and other items up explosives can be handled to the building perimeter null wide belt placed, ready to alert the police evacuation to unlock explosive devices.
(4) in the case of burning fuse device dynamite, immediately cut off the fuse; in the case of an easy-to-unlock the detonators of explosives, detonators carefully lifted immediately.
(5) control of placing explosives of suspects, the PSB.
Third, square posts
1. meals on personnel management
(1) requires room staff will worn in the room card left front, and the freight elevator outlet accept check registration. Office hours meals must take the freight elevator, up and down the floor outside office hours can be registered by the Hall floors above and below the passenger elevator room.
(2) for undocumented room personnel may let ID card for the first time to register on the floor, and request to the Service Center handling the pass; if the second and the third is still does not go through the pass, you can let it write to pass undertaking; the fourth again is not allowed, not allowed to enter the Bldg room, but to ask the delivery room, and then call the reservation user, explain the room personnel cannot enter the reason, the user himself down. At the same time, a call to the send fast food shops shop and ask them for the room personnel pass.
2. construction personnel management
(1) construction personnel must wear a construction permit access to buildings, for the first time every day into the mansion, consciously accept check registration. Construction personnel travelling passenger elevator is prohibited. In the evening the freight elevator stops running, may travel on passenger elevator, but are not allowed to use passenger elevator carrying goods.
(2) only in the building construction day or to the construction site of the removal of garbage, in construction charge guarantee, you can enter the registration card. First admission does not go through the construction, construction permit, you can enter the card registration, but must be qualified in that day a good pass within.
(3) only，can documents, collection of documents and advice from the building, the foreman would this informed the construction unit holders.
(4) from the construction site of motor and tool, you must have the construction unit holders signed release of construction personnel shall not secretly taken out of the construction tools.
3, Plaza and green belt Highway stop bike, motorcycle
When you see someone will bicycle or motorcycle parked in the square, shall promptly forward to discourage. In General, owners will consciously put into place a different location. If the owner is not heeded, the guidelines it will be parked in the hotel or near custody after Wai Department suspended.
4-in-lane Kong
(1), and "O" Word first class special license plate vehicles into the yard, the corresponding drivers explain, all special license plate vehicles into the yard to time paying so that appeared due to pay the parking fee disputes. When necessary, the guidelines of its visits to surrounding free parking the car park special vehicles.
(2) any out-of-entry limit gaolan, vehicle shall enter the yard.
Five, out of the driveway Kong
(1) guided vehicle berths, should stand at the left or right side of the car, cannot stand in the middle of the car, in case the car was hit.
(2) command berths gestures to let the driver can see, the height that you want to mirror, can not be too high or too low, mooring position should not cross in the Centre of the square box is docked.
(3) drivers before leaving, it should be reminded to take valuables, close the doors and Windows, check the lights, wheels, car, license plate is intact, if you have any questions, you should fill out the checklist, the driver signature confirmation.
(4) due to the payment to produce such prominent, threatened to hit export railing or reader vehicle appeared to export posts should follow the security guards into the lane, once found drivers who damages yard facilities Act, immediately stop and depending on the circumstances of damages.
(5) driver, check the car doors and Windows do not close the discovery, car with valuables, shall immediately report the matter to the foreman to deal, not secretly entered the vehicle inspection or touch the items inside the car. Head check, be shut and locked the doors and Windows, for their locked, cannot be locked, set mirror monitor video. If equipped with a large amount of cash bag, Management Department was on duty at the time, the security team leader should notify the administrator, inventory, inventory, both parties signature confirmation by the security team leader aerodrome Management Department no duty, duty with the yard foreman security, charges ' three common inventory, inventory and signature confirmation. Owners check collar, to seriously check base driver's license, ID card, driving license, photocopying, and archived user receipt.
6 yard charges Kong
(1) be familiar with the various procedures, fast, accurate and precise charges work well.
(2) on questionable banknotes must experience machine tell.
(3) something temporary please people top post charges, departure and return are playing for provisional knot belt, top post charges according to provisional junction take out cash transfer fees and the number.
(4) in the event of unforeseen circumstances shaft, to fixed lens video in a video showing the date, time and things in nature, the foreman.
(5) produced by payment, threatening trouble vehicle appearance, be sure to watch for the export of lens, one has to inform immediately with intercom, and prior to Captain video work.
(6) charging room glass door must be locked, non-work needs, no person shall enter.
(7) because suddenly the cash drawer is not working correctly, paying guests to politely explain and radio contact with the car port, check the car into the time, accurate calculation should be left for the guests.
7. shopping posts
1, answer customer questions
(1) catch customer questions
(2) answer, you cannot put their own views on shops or commodity to the customer.
(3) on its own is not clear that things do not just answer the question, to politely ask the customer to a salesperson's understand.
(4) in the customer and salesperson on the price cannot be arbitrarily added their own observations.
2, between customer and shop for sale fight or other problem occurred
(1) fight event processing: ① stop fighting, quickly separate the two sides, and instantReport of the foreman. ② foreman at the scene, as soon as the parties taken away from the shopping centres, so as not to affect the shopping centre for normal operation. ③ to hear the parties on the incidents and to shopping malls, verify the veracity of both sides. ④ According to master the situation, depending on the event size, seek the views of the parties, such as the mediation process, transfer stations.
(2) other general issues: ① to store internal trading disputes arising out of a dispute, to instantly stop and notify the mall management personnel to the scene. Night shopping centre managers, reported to the foreman. ② principles: mistake sound less serious and non-contradiction, calm and ease; impartiality of events, not to take sides, not because of improper handling so that both sides will spearhead management company.
(3) with the primary and main conflict between shop: ① timely mitigation, prevention of events. ② reported shopping centre, the duty manager. ③ shopping centre managers are not in or processing, report Security Department foremen. Duty to try to quell the situation Forman, understanding the causes of conflict, find a solution. ④ When dealing with the problem, do not make rash accusations or comment on any of the parties, to facts, and reason.
(4) robbery: robbery, a security guard on duty to immediately halt, trying to capture and robbers. If criminals escape, shall inform the other side with intercom posts to the direction of intercepting the robber fled, a hot pursuit. Try to inform the police on duty in the vicinity, for their support. Check back, bring back the Security Office, the request by the security team leader agreed to the local police station at a higher level. At the same time, with victims to police investigation. If no check, immediately understand headwaiter security to victims, and comments, decide whether or not the police. As victims of injuries, shall be immediately taken to the hospital.
(5) theft incident handling methods and techniques: thefts, security guard on duty to try to capture. Such as theft from a large number of the power of one person, the formidable does not disturb, inform the other immediately with intercom posts assistance. Post security guards after receipt of the request, from the escalator, the freight elevator, fire escape ladder, direction separately intercept. After the formation of the shopping centre, shopping centre, the duty of encirclement guards and head straight beat the burglar and the remaining staff, where appropriate, the claws or intercept for thieves. Check the parent consent after the police station, at the same time protecting the site, and store managers to the loser to testify.
(6) the public area: ① shop the Mall Hall in addition to covering above are common area. Public area should be clean, smooth, prohibition of storage of goods, throw paper skin debris. If there is a jumbled mess-and-drop behavior, should promptly please stacking goods shop main move out. ② found common area with Peel, plastic bags, and other junk junk, a security guard on duty should be garbage pick up in the trash, debris, should notify the cleaner to clean up. Who knows who, should it be garbage picked up trash or junk sent after Wai garbage pool (of shop staff, customers). ③ has discover public regional ground water should be clean, in a timely manner to prevent customers slip. ④ any premises without permission shall not use the power of public area, such as find quick report with the relevant provisions of the company's head. ⑤ the noon and afternoon students from school or school peak after shopping centre, security guard on duty to stand on the escalator, escalator, and down to monitor student to prevent an accident or emergency force stopped escalator. If found, instant and reported to the foreman. ⑥ daily record shop, early harvest falling shop shop, so that after the Division of responsibilities in the event of an accident.
8. Fire Center posts
1, telephone, fire
(1) rapid, decisive answer alarm the command.
(2) to ask the alarm name, unit, fire places and nature, people, and so on, and record. Promptly notify the visiting loubaoan rushed to the scene of fighting fire, and report to the superior; will monitor the lens to the fire place observation, start the linkage system with radio and alarm notifications fire area personnel evacuated; back to drop all the lift to the first floor; monitoring system closely the fire zone, maintain and suppression personnel and departmental contacts, timely reports to superiors and press fire General Manager's instructions to 119 fire station alerting.
(3) the fire will reset all the system, and do a case record.
2, smoke alarm
(1) promptly inform the alarm after security guards patrol the floor, and in accordance with the security guard to check inspection report of results of decisiveness.
(2) processing method: according to the smoke alarm, alarm locations promptly informed visiting loubaoan to check and report to the superior, while monitoring the lens set at alarm locations for observation. Received visiting floor security guards report, such as a fire, to start a linkage system, and inform superiors take measures, as the fire development with radio and alarm notifications fire evacuation zone, at the back drop all the lift to the first floor. If it is a false positive or failure to report to the Engineering Department.
3, floor monitoring
(1) the duty officer must attentively watching television screens, effectively grasp the floor staff activities, and the observation of exceptions promptly notify guards and patrol the floor. In visiting floor security guards or administrator interrogation, shall promptly be suspicious from entering the company security officer or Administrator informed the room in order to verify the company has entered the room there is no damage, and will report to the Bell Captain foreman, for further processing.
(2) in addition to the normal hours of video, in case of emergency or unexpected situation, various suspicious circumstances immediately track video, record, tape, and referrals to a superior save. If you want to save the video on annotated when and where what is recorded.
(3) under normal circumstances, each machine different designated Watch Tower, special circumstances may, in accordance with the monitoring work needs to be kept up mirror.
(4) in accordance with the sequence number for the video recording, shall take over, with video.
4, phone
(1) phone rings three times in the phone.
(2) handheld microphone, the first sentence should say "Hello, fire," and then listen to each other, as necessary, record. IfListen don't understand, ask each other repeat it again. Well, say goodbye to each other to say goodbye to each other after put down the phone, then gently put down the phone.
5, phoning
Making a call, the phone should be arranged in advance, concise, clear language, not slow, not a waste of time. Each other on the phone, you should report the company departments: "Hello, the management company fire Centre".
6. use the elevator on the phone
(1) use the intercom phone notify ladder in, you should say "Hello, please you ...". Be kind and gentle tone, avoid imperative of spoken language.
(2) that the guest's staircase, with a cordial tone comfort guests.
(3) calls on the phone, Bell, quickly answered and, in the first sentence should say "what can I help?" don't say "Hello?"