【 Weak current College 】 on property management enterprise manpower cost control

Summary: this article focuses on the property management business how to control managers and front-line staff costs, reasonable job configuration, as well as making full use of the company's resources, while ensuring the quality of work, reduce labor costs, as enterprises gain maximum profit.

I engaged in property management, coincided with the company the full implementation of budget management, the implementation of the property management industry, individual project results are obvious. To ensure service quality, how to use the lowest cost, to work, get satisfaction, in order to achieve maximum profits, is in charge of each property item must be thought. Property management is a labour-intensive industry, labor costs at all costs, expenditures accounted for 60 per cent of the shares, and thus want to come for property management companies to control labor costs of expenditures for the profitability of great significance. Property management is an intangible product, does not require complex product design, no need to purchase raw materials, without the need for multiple processes and does not require complex sales cycles, month by month of production (services) Act. Save a copy of the labor costs (wages), the increase in a margin, the effect is very clear and intuitive.

The author believes that property management enterprise manpower cost control, first from the following two aspects:

First, manage payroll cost control: property management companies of such a nature that the cost of property management companies mainly human resources cost expenditure. In the composition of wages, the wages of administrative personnel account for a significant proportion, particularly in the Middle above the sector leadership wages, never belittled it's specific gravity: a manager's salary is a wire service layer staff several times; reduction in a management position, you can add several services tier staff expenses. Local conditions and reasonable effective setting company functions, is to reduce the fixed costs of property management companies and effective methods and means. Property management business functions of the Department's functions is to control, decision, coordinate and service the four features. From a productivity perspective, property services and management of the whole process, 90 per cent of the workload is performed in the Office. Therefore, the property management business functions of set, should be lean and efficient as the less desirable, departments, staff, the more precise the better. Bulky, miscellaneous is a great waste of resources, not only increases costs, but also increased the internal friction, reducing management efficiency.

How scientific, rational and effective setting company functions and staff? author believes, to manage the "margin" to establish institutions and and staffing more scientific, rational and effective. Management area in 600 million square meters of property management companies, General Manager of the management range from 4 to 6 people (including Vice President and main functional managers); Deputy General Manager of the management range is 8-10 people (including functional managers and administrative officers); functional managers of management range is 10-15 people (this functional departments and related sector).

Second, grass-roots workers wage control: property management industry is a labour-intensive service industries, science and rational use of human capital is property management companies reduce the cost of the main directions. How to control the primary services human capital cost? from the two-pronged approach:

1, scientific and reasonable for the employer to prepare basic units. According to the company management of the Community (Tower) of the actual situation and the company's management level position fixing. For example: management area relatively large enclosed multiplayer community, per capita management area of 4500 square meters to 3500-approved community management staff. Security measures and is the senior community, closed-end in per capita management area of 3500 m2 to authorized service personnel. Poor security measures and is not a closed community of senior level, per capita management area of 3000 square meters to authorized service personnel. Smaller enclosed multiplayer community, according to the management area of 2500 square meters per capita to the approved administrative office staff. Open community management difficulty, according to the actual, concrete situations in which is composed on the basis of the number is multiplied by 10 to 20 per cent of the coefficient.

Composed of just a reference comparison values, we can put the delimiting the value as a community of marginal cost accounting, the value is greater than the marginal value will reduce profits or even losses; less than marginal value to capital preservation or more profitable. For example: a community management area of 20 thousand square meters, floor, closed, there are two staff vehicle entrances. Per capita of 3000 square meters of delimiting the community management needs of 60 people, all the service personnel. However, as a community service officer personnel management comparison strict quality strictly according to workload Ding gang, in particular the management of internal management, l personal and hats, as a result the entire community management services spent 52 people, fewer than the number of delimiting 8 people, nearly a year to increase revenue, benefit very 14.4 million. Visible for strict control of the basic service, is the human cost of property management companies reduce the cost of the main ways to improve efficiency.

Secondly, to the benefit of scientific management. To management for efficiency in the property management industry is widely involved in surface:

First, take a variety of measures, the rational use of resources. For example: in the property management service, employing the most order maintenance service and maintains cleanliness the green service, by scientific and effective management to reduce human capital investment, it is a worthy of serious research. Currently, Shenzhen property management to order maintenance, cleaning, greening services used in two modes: one is to order maintenance, cleaning, greening the specialized company contracted to society to complete; the other is by their own in-house professional company. Is a specialized company contracted to community do well or have their own specialized companies do? the author believes that the internal professional services (from the company's own professional company completed special services), should focus on professional and technical services; external professional services (company's own professional services company's pioneering professional services project), should focus on professional business services. Internal professional services primarily refers to: specialized technical services, technical management and professional technical training. For example,: Order maintenance, gardening, cleaning, and other specialized services task, if each Office have raised one or two such professional and technical personnel, the workload is neither full nor will increase management costs. The company's internal professional management, professional and technical personnel can give full play to the advantages in resources, a professional and technical personnel can accommodate many of the Administrative Office's professional technical training, professional and technical guidance, professional and technical services to achieve a multiplier effect. This is the advantage of internal professional management. Clean, green, order maintenance, and other professional services work? quality is good or bad? companies only check the management service. As for how to reach? how to ensure quality of service requirements by the Administration to? and constraints professional sector. Give full play to the company functions, management service, the professional sector, and other aspects of the positive role that maximize the cost-benefit ratio.

Secondly, the implementation of full management, rational exploitation of resources. On the community the project professional services, implementation of day-to-day work by the Office "comprehensive" management of the greatest benefits is that you can maximize the utilization of resources. "Integrated" management of bps is either a professional service, daily management responsibilities in the management service, should be coordinated by the Office to solve. Through incentives to improve staff efficiency to reduce costs. For example: community daily order members patrolled by licensing arrangement (appropriate additional cleansing treatment), to the cleaners to combine complete; cleaners in the cleaning process should be kept in their own areas of responsibility, can combine order maintenance ' patrol duties; cleaning tip on the area of responsibility is fully aware of all the circumstances, the order by the cleaners take maintenance patrol work better. Once a problem is responsible for the security of the transaction Assistant is responsible for the transaction Assistant is responsible for finding the reasons and proposed measures to improve and to monitor implementation. This makes it possible to reduce daytime order number of the patrol posts (addition of a small amount of order maintenance patrol tactical Ridge). A 15 million square meters of open community, the less can reduce 4 order maintenance patrol posts, one year to increase the income of 7.2 million.

Third, cleverly adjust working hours, the rational distribution of resources. For professional services firms, reasonably allocate resources to minimize costs and increasing efficiency. For example: responsible for the cleaning of the professional sector, to ensure the management and professional services contracts signed between the various articles and books on service quality, reasonably configuration HR: cleaning work is divided into two parts cleaner and cleaning, set of 3 sixths are responsible for cleaning, at 6: 00 7: 00 for community cleaning work in public places; night after 9: 00 for the cleaning and rubbish loudaonei removal (evening people have is to clean up the environment does not have much damage), working out and went home to rest, the second day, not at work during the day. The two sixths are used for cleaning, cleaners work area greater than cleaners work area. Business hours 8: 00 am — noon 11: 00, 2: 30 p.m. – 5: 00 (one time). Taking the two people responsible for the removal of garbage and dingban fall break. This guarantees the quality of the service, and also solves the problem of cleaning of rest, while at the same time, reduce the six human capital investment, and achieve a depletion purposes.

Fourth, make full use of modern technologies to reduce labor costs. For example, in the crossing of additional computer automatic toll collection system; in the community of additional security monitoring system, safe and reliable, but also increases at the same time to reduce order maintenance staff positions, reduce human capital expenditures over the next two years to recover the investment costs.

In short, a post which is composed of scientific and reasonable and adequate benefit resources, you can minimize property management enterprise human costs, fully guarantee the profitability of enterprises.