【 Weak current College 】 on logistics property management project excellence

With the reform of socialization in depth development, logistics property management function was gradually revealed, property management service as a logistics service system is an important component and therefore also more and more attention. In recent years the College for property management of models, methodologies, standards, content and other aspects of the exploration of the active and effective, and made some substantive results, as the national logistics property management development provides valuable lessons and guiding principles. Colleges and the continuous expansion of the scale and school development on demand for logistics services for the growing, logistics property management while facing the opportunities and challenges. Opportunities from the expansion of the market opportunity, challenge comes from the quality demands of expanding. Recently a couple of years, many professional property management company to start watching and gradually penetrate into the University and the University as a broad and potential market for development. As of October 2001, Shenzhen public universities property management company took the lead through was marked as advance Guangdong University of Foreign Studies University, the first school of clean green property companies. Again such as Shanghai Sheng Le property determines three years Shanghai campus property management market share reached 20% target. Now many colleges and universities are using bid forms, commissioned the community property management companies into managing some or all of the property items, the University has become a property management company launched key market competition.
Logistics property management businesses and social enterprises in brand management, the pursuit of Management specialization, standardization and scientific, market operation, careful and strict management, detailed comprehensive services continue to improve service quality and management level, constantly creating their own brand. We know that College property is different from other types of property, with the unity of the features and functions. Logistics property management company should promote and implement the management of University property must follow the educational features and functionality of the property services and school teaching capabilities enable good and harmonious unity. But anyway, specialization, standardization and scientific operation remains constitute property enterprise's core competitiveness of key factors in structuring and improving logistics property management advanced mode, you must pay attention to cultivate professional-oriented core competitiveness of enterprises, logistics property management business bases the Foundation and development of the source. Based on these considerations, many logistics property management companies began in how to promote professional and standardized management efforts to minimize and social brand gap property management companies, accumulating and high level of capital property Enterprise counter. Some logistics property management enterprise strongly developing the ISO9001 quality system certification, quality management standardization and meticulous efforts to advance the pace of scientific management, strengthen internal management, enhanced employee quality awareness, improve service, increase management efficiency and achieved substantial results. But it also has some disadvantages, because property management not only standardization and scientific, professional requirements also particularly high, many links are related to the professional knowledge and skills. In order to meet the professional requirements, logistics property management team must remain in contact with the industry, and industry development and require maximum consistency, after all, the industry standard is the standard University property management important reference and basis. Participation in industry organizations create Elite property management project can communicate with the industry, thereby maintaining the property management update and the degree of specialization.
In March 2005, the "national property" participated in Chengdu property management excellent project invasive assessment activities. After nearly six years of meticulous and careful preparation, logistics Group's guidance and care for the units of the owners to support and help, through the "national property" hard efforts of all staff, East Campus of property management project at August 31, 2005 by experts, successfully passed the "plus" project acceptance in, becoming the first University in the province outstanding property management campus. The following describes our property management project excellence in specific practices and experience, hope to get to the start of the function.
1. first of all we must fully understand the logistics property project significance of excellence
Create the most elite property management project is to clearly and fully understand its importance, especially on the rear of the property management industry. As already mentioned, the College now has gradually become a property management company for significant market, as a logistics should be proactive and take the initiative to meet the challenge. Provided must be a deep understanding of industry requirements, standards, and dynamic. Property management excellence work is a social interaction and brand property of important fulcrum, learning is an important way of shortening the gap. Therefore, as a logistics, establish the sense of more importantly to find ways to promote property management specialization and professional level, gradually established itself in the University's strengths in property management or strong. Other logistics property management project excellence also has the following significance:
(1) improve the management of logistics property level and service quality, to promote the services of quick launch. It is also excellent for property management of the most important one. Excellent process is actually a find the problem, continue to regulate the management of the process. Use of high quality, able to make logistical property management enterprise reference industry standards, and controlled the actual management and service of specific links for itemized evaluation. Management of some norms and scientific links in excellence in gradually revealed, this helps us to discover problems. Excellence for property management of specific actions provides standards and norms, which not only makes it easy to find the problem, but also to bring emerging issues to get the correct, appropriate, scientifically resolved. For example, in the normal property excellence, in self-inspection self-correction of stage, expert member on property repair single expressed doubts about repair single design specification, especially statistics maintenance time rate does not have the appropriate reference point in time, no statistics relating to the quality of the extremely high rate of timely maintenance. Subsequently, the normal property is seriously in the analysis and discussion, combining the actual school maintenance, design andUse the new maintenance orders, which makes up for in time.
(2) accelerate logistics property management specialization, socialization and the pace of market operation. Property management excellence is particularly high for professional requirements, should be reflected in all aspects, such as special equipment management and maintenance, fire management, cleaning, health monitoring, employee training, the owners pay a return visit, customer management, etc. Require professional knowledge and skills, rather than take it for granted. If the elevator room management, note how the ventilation and dust-proof, dust-proof ventilation and reached, why the elevator room pay particular attention to these two links, this is the professional interpretation. With the deepening of socialization and the diversity of higher education institutions, engaged in property management of logistics and the gradual establishment of the responsibilities of the school's contractual relationship. Property excellence in this area particularly stringent requirements, such as the need of property management companies have appropriate management qualification, otherwise no qualifications are managed, are not eligible to participate in high quality work. Need of property management with an independent legal personality, does not have legal personality or engaged in property management. High quality standards also require property management companies and schools must sign a contract, rights and benefit of the property management contract. These are on logistics property management business requirements, promote socialization of logistics property management enterprises socialization. In addition, high quality standards should be clear, in accordance with market rules to management, financial management, property management fees and other aspects need to be performed in accordance with market requirements. So, by excellence, can radically boost logistics property management company's specialization, socialization, marketing, and can greatly enhance the University's property management enterprise's competitiveness in the market.
(3) enhance logistics property enterprise's reputation and image, as the market for weights. Excellent University property management is a profession is property management industry on University property management to assess the actual level of the evaluation results have certain authority. In addition to property management excellence is a systematic project, the assessment process is rigorous, is very standard, to ensure the integrity and credibility of the assessment. Therefore, once the excellence through, on University property management company's brand promotion will take an active role in promoting, will enhance the visibility of the property business and reputation on logistics or logistical property management enterprise market development creates better conditions and create a good social media environment, increases the weight of market expansion.
(4) give full play to the campus of efficiency in the use of the property, better schools, teaching, research and the student life services. University the fundamental purpose of property management lies in the efficiency of played property to ensure that the property value and the value for school teachers and teaching, scientific research and to provide quality and efficient services. Excellence can enhance logistics property management service capabilities, increase the property management staff service consciousness and attitude, change the style of property services, so that schools and students benefit from a more proactive, more convenient, more efficient service.
2, to fully understand the work of property management excellence
Property management excellence awards too restrictive, and it is mainly from two aspects. On the one hand, data preparation, requirements management, and operational information is complete, specifications, the management and orderly records of scientific accuracy. National property in the data preparation, it took a full two months, from the management system to the operating procedures, from a quality standards system to the most primitive operation records, each of the specific work must have information support. According to statistics, the full set of excellent information directory for up to 32 pages. On the other hand is the main site preparation, investigation of the actual situation of property management, such as device management, fire management, environmental maintenance situation. Campus of property management excellence appraisal system includes nine large items, 89 small items that cover basic management, housing management, equipment and facilities management, fire management, environmental management, etc.
3. strengthen advocacy for the owners and staff support and participation
Excellent publicity necessary before. According to surveys, logistics property in the property management industry organization of property management excellence is also relatively small in volume, particularly for the less developed areas, is one of the few. Therefore, the property management Department of logistics on property excellence know less, some even do not know the property management excellence in the work. Our services, our owners know even less. National property in preparation for excellence before every owner units respectively sought advice from and their conversation, unaware that their property management excellence barely understand. Therefore, you must first owners-oriented advocacy excellence, allowing them to recognize the importance of excellent, especially for campus management brand promotion of important significance for owners of the units of the support and cooperation. Support for owners of the units, it is important not only for excellent work and create a harmonious, relaxed atmosphere, but also conducive to the promotion of the owners ' satisfaction, which has a direct impact on the final results. Employees are the main force of the excellent work which had to be fully recognized. Already mentioned above, principally property excellence is composed of two parts: one is the data preparation, on-site preparation. Site preparation work is 95% by an employee's completion and implementation of, and information on the preparation of the site, and on the basis of some of the information as the original records or by an employee to complete. You must pay attention to every employee, must be enhanced through various means staff excellence consciousness so that everyone will and mind into the excellence of the specific work. In publicity, a variety of ways and means, such as posters, symposia, reports, websites, Billboard, Conference, etc.
4. it is essential to strengthen organizational leadership
Property management excellence is a difficult task, the work of the system. In order to guarantee excellence working smoothly, it is necessary to strengthen the excellence of the Organization and leadership. First of all should be established by the head of the Logistics Manager for a leading group of excellence, establishing excellent work systems, these systems include: Conference system, the liaison system. Leadership group to clarify the responsibilities of all levels of personnel, the General need to set up several leaders, such as finance, information ready, yingjian, fire protection, environmental health and safety. In order to strengthen the daily workThe need to establish an excellent Office, primarily responsible for the preparation of high quality materials, the scene of the rectification work. To guarantee high quality work according to the plan implementation, there is a need to develop a detailed implementation plan for optimization and implementation plan, the implementation of a task decomposition. In addition, it must be held by all staff participate in the excellence of the Conference. Mobilization meeting in excellent, the staff should be mainly stressed the excellent work of important significance. Let every employee is fully aware that through excellent understanding and social professional property management of real gap, high quality work to further promote the management and overall development of the service, for all levels of management staff and service personnel working for the continuous improvement of service level and service quality. Through the mobilization meeting, from management to first-line employees to enhance awareness and stimulate the enthusiasm of the staff, so that every employee working on excellence.
5. strict standards is the premise that the rectification of the implementation is key
Logistics property management project excellence now references more is the elite property management rules for building assessment and the evaluation of excellent industrial property management rules. In order to prevent blindness, in the standard selection, you can make two aspects: one is to combine their actual, establish its appraisal standards and consulting experts, hear their comments and suggestions. Standards, once established, they should organize leadership team members carefully study and deeply understand that will reach and cannot achieve timely screening, in order to further carry out the rectification work. Pay attention to the criteria of decentralisation, to instil in all aspects of the standard to specific staff who make them fully aware of the reality of work and the standards gap. Property management excellence is the most strict checking of electrical and mechanical equipment management and maintenance, in this work, you can invite the electromechanical device management experts to guide the management of the electromechanical equipment of schools, such as the distribution of the management, conservation of water pump room, elevator room standard professional maintenance and so on. Standards established and learn, the most important job is to follow the standards of itemized rectification, throughout the excellent cycle, you need to arrange several self-checking and self-correction, discover issues that are processed in a timely manner.
6, accurately reporting links, site preparation to fully
Property management excellence site reporting is a very important aspect. First report on the preparation of materials, the overall style should be concise, clear, comprehensive subject. General reporting materials should include: management features and service concepts, networks, intelligent management, device management, security services, fire services, emergency management, environmental maintenance, landscaping, teaching service, reception services, complaints return visit, culture, energy conservation, management, excellent work, etc. In the report, related to property management of several key links must clearly, such as fire management, equipment management, the owners pay a return visit, etc. At the same time must pay attention to logistics property management characteristics of the display, logistics property management with characteristic, therefore in personalized service, teaching security has its own characteristics. In the reporting forms, the need for flexible, written statements and multimedia presentations, it would take to a better audio and video effects to give judges a fresh feeling. Field evaluation is to live view, the view should focus on is the device management, fire management and staff of the mental Outlook, therefore, site preparation, it is necessary to pay special attention to the link.
7. logistics property management project in need of
(1) first of all to clarify the type of University property
What kind of University property belongs to this type of property has been a worthwhile discussion topic. In excellent working at property, the property management industry experts conducted detailed consultations, but on the type of University property management has no clear conclusion. Some experts believe that belong to the class property, buildings because universities mainly in the building. However, the University in addition to building other area also occupy a considerable share of area and, as a student apartment, square, sports grounds, etc., so merging the University property on the ground for building type. Some of the experts will be classified as industrial property in universities, but industrial park in the use function, owners and environment settings, and so there are significant differences, all this has some wrong. National property in excellent process, we refer to the building standards and reference standards of the industrial zone, this practice has been recognized by experts wuyexiehui. With the reform of socialization, campus Park property will gradually become the main types of property, it is recommended that industry established standards of University property management system to guide the development of University property.
(2) clarifying the relationship between critical responsibilities
University property differs from other property most major characteristic is one of the administrative nature of University property. Although many colleges and universities introduced the socialization and even some college entirely by the social investment new, but it cannot change the University as the frontiers of political stability. Therefore, some schools in property management, some project management and can not be handed over to the property, such as campus security, fire management, professional equipment maintenance, etc. Such as Sichuan Normal University East Campus is BOT model built a new campus, diversification of investment, operational mode of the market, the market management mechanisms. This background and the system determines the property management must be in strict accordance with the marketing mode operation, you must clear responsibilities and relationships, defining a clear foundation for Realty Services, specialized real estate service and special services, and other similar institutions. Therefore, property management companies and universities in the operating process must clear responsibilities and relationships, and school, this can avoid your own risk, and helping to safeguard the interests of the owners.
(3) property excellence requires full participation
Property management excellence is a systems engineering, requires all staff's support and participation. First of all, the key is to increase employee awareness all employees recognize the importance of excellence for psychological support staff; second, strengthening the quality of staff training, enhance the complete excellence, achieving high quality standards for practical work skills; third, by enhancing staff excellent sense of honor, fully exploiting the potential of employees, motivate everyone more diligent work. Therefore, in excellent activity, you must pay attention to every employee participation and improve, because any one ringSection out of the problems are likely to affect the final result.
(4) attach great importance to professional management
Through the excellence that will allow College logistics property management firms clearly see and brand gap property management companies, and can recognize the resulting gaps. Property management is a technical demanding industry, technical professional will require, such as the professional management of maintenance, fire management, environmental monitoring, landscape arrangement, etc. Excellence for property management companies can understand that in some degree of specialization, these gaps are further refined and improved the breakthrough.
(5) to pay special attention to the customer management
The customer is God. Property management services of the highest standard is at the customer's full satisfaction not. Logistics property management. In the majority of students and teachers in colleges is to our customers, the owners of the flats are also our customers. So in actual operation and management process, be sure to pay attention to the various types of customer feedback and comments to firmly establish the customer first philosophy. Satisfaction is to understand the customer service standard for property management is an important means of evaluation, as a logistics management company, the work must be carried out regularly, otherwise, our service work on the detachment of the customer, we will also be isolated by customers. The satisfaction is, to achieve comprehensive, standardized, stronger scientific, operational, this test result is truly a guiding role. Property management excellence now more and more attention to customers, will visit the owners as an important evaluation content. If we do this thing, it would be better. Owners repair and other special services are the most tested levels of link building services, it not only requires the completion of service quality and quantity, and time is relatively strict, if the delay time, the property of the level of service will be greatly diminished. Therefore, it involves a question of time. High quality evaluation, evaluation of promptly rate is also very strict, not only to make timely rate statistics, and must be standardized. The other is a customer visit, this is also an important element of customer management, timely and effective review can maximize the resolve customer concerns, is a concrete expression of active service. In short, in the property management process, we should pay special attention to client management, this is an important part of the property brand.