【 Weak current College 】 property services based service standards

Security services based on service standards
1 scope
This standard defines the security service goals and basic requirements, door posts, inspection, monitoring, vehicle management service request.
This standard applies to property management limited management zone of security services, does not apply to ordinary housing management area.
2 goals
The unit provides security, Shu to living environment.
3. basic requirements
3.1 security personnel should follow the company provides unified clothing, wear a name badge, the appropriate modifications, of a dignified instrument appearance tidy, pre-joining should wear a well-equipped, energetic.
3.2 value posts and unit, visitors should use civilized conversation, specification language, you should not use the "command", "required" terminological and taboos.
3.3 and need help (such as switch door, lift weights, young and old alike, booking taxis, etc), should take the initiative to provide services in a timely manner.
3.4 produce unexpected events should be all kinds of emergency plan to respond quickly, decisively make appropriate disposal, instant reports superior, and record.
4 door post service
4.1 management area for 24 hours a day, and post security services.
4.2 management area doors 05: 00-24: 00 the open service; 00:-05: 00 next day-closed, vehicular, shift security guard shall promptly provide the opening, closing services.
4.3 no scavengers, small vendors, sales people to enter the administrative area.
4.4 rainy days as unit provides convenient umbrella (only in residential property management area implemented) or protective sleeve (only in the Office building management area), and other public service.
Access management regional 4.5 on motor vehicles the pass system, registration and parking fees (fee schedule provided by the seat of the price). Prohibition contained flammable, explosive, toxic, harmful and other polluting goods vehicles into the management area.
4.6 block 4 tons and over large vehicles into the management area (special vehicle and transportation vehicles).
5 visiting post service
5.1 management area within 365 days 24 hours security patrol service.
5.2 burglar, fire prevention, disaster prevention and maintenance management area of public order, press the set visit route, ensure that each hour visited and all public areas.
5.3 in management area suppression occupy public places any construction behavior.
5.4 ensure that night (18: 00-08: 00 the next day) and national holidays are not issued to influence others rest of decoration, construction noise.
5.5 response to unexpected events, should develop appropriate emergency plan and exercises regularly (every 1-2 years).
6 monitoring post Service (only in the management of a monitoring centre region)
6.1 management area monitoring system opened 24 hours a day, and run special monitoring duty service, Sentinel surveillance video, tracking and monitoring of suspicious circumstances and synchronous video.
6.2 monitoring video data saved for a month, a video loop.
7 vehicle management services
7.1 road traffic management services
7.1.1 community trunk floor with white paint to draw traffic signs indicating directions; the road bends and gate guard erected traffic ban, as shown below, Ming, speed limit signs, such as to ensure the smooth flow of road traffic and safety.
7.1.2 carriageways on either side of the stone with yellow paint marks, indicating that no parking; black and white paint (spacing 30cm) flag, to allow temporary parking to ensure that management has no parking in the region.
7.1.3 path allows parking location, with white paint marks, number.
7.1.4 on into the management area of special vehicle should be guided, and commanding vehicle parking spaces in parking as required.
7.2 parking management services
7.2.1 in the parking ground with white paint to draw traffic guidance signs and parking signs.
7.2.2 in parking stand out above the import and export, hanging signs, high limit the ban.
7.2.3 parking ventilation, fire control, drainage and lighting equipment, facilities should be kept in good order.
7.2.4 maintain garage environment clean and tidy, no leakage, ground flat, no stagnant water.
7.3 vehicle management services
7.3.1 motor vehicles
7.3.1.1 to completed long-term parking permit unit provides relatively fixed parking spaces.
7.3.1.2 underground garage only for unit providing long term parking service (special circumstances require temporary parking should be approved by the Administrative Office Manager stop).
7.3.1.3 assisted and guided vehicle security parking, remind owners keep valuables left in the car, don't forget to close the window and door. Check the condition of vehicles, such as the discovery of oil spills, damaged, the owner should be immediately prompted to management reports.
7.3.1.4 community ground specified region may provide temporary parking services, but do limit certification system, a first-come-first-stop, full, and to ensure that the parking of vehicles is important.
7.3.2 non-motor vehicles
7.3.2.1 for people management in non-motorized vehicles provide specified range ordered parking services.
7.3.2.2 on charges of non-motor library implemented access-licensing system (fees according to the location of the price regulations).
Cleaning service Foundation service standards
1 scope
This standard sets out the basic requirements to maintain cleanliness the service and indoor, peripheral areas, external specialized cleaning service requirements.
This standard applies to Shanghai Lu jiazui management limited management zone of the cleaning service, does not apply to ordinary housing management area.
2 reference files of the Shanghai building cleaning and maintenance of quality standards (for trial implementation) "Hu-capacity environment City (2001), no. 065.
3 basic requirements
3.1 cleaners should follow the provisions unity clothing company, wear a name badge, grooming and dignified.
3.2 unit, visitors to provide a clean, comfortable and hygienic self-taught, work environment.
3.3 the standardized operation, scientific management.
3.4 timely, timely, and timely implementation of the cleaning service.
3.5 take care of the property's facilities and property.
3.6 timely processing of waste, according to the specified locations and categories installed waste.
3.7 economize on water, electricity.
3.8 comply with safety regulations and procedures.
3.9 job does not allow the use of the material causing damage to the building materials and cleaning agents, note maintenance building.
3.10 civilization, orderly operations, minimize on the surrounding environment and living and working.
4 indoor cleaning services
4.1 ground
4.1.1 basic quality requirements: surfaces, joints, corners, edges, and other Office cleaning, sundries, dust, dirt, stains and marks, scratches, etc.
4.1.2 category quality requirements, different surface materials for cleaning quality requirements, as shown in the table below. Table 1 floor cleaning classification quality requirements 4.2 wall
4.2.1 basic quality requirements
Surface, seams, top corners, edges, etc should be clean, free of dust, dirt, stains and marks, scratches, etc.
4.2.2 classification quality requirements
Different wall materials for cleaning quality requirements, as shown in table 2.
4.3
Doors, Windows
4.3.1 window, door, window frames, Windows sets and upper of the slit, the glass and door frame corners of the Medicine Department, hinged, in-Office of the revolving door parts, should be free of dust, dirt, grime, Western blot, etc.
4.3.2 door frame bottom should be no dust.
4.3.3 door, window glass according to the requirements of 4.2.2.
4.3.4 metal doors, frames, doors, window frames, Windows sets, handrails, handle, and so should no oxidation spots, shiny, and keep it metal texture.
Table 2 wall cleaning classification quality requirements \ 4.4 elevator
Material quality requirements
Granite, marble, the surface is smooth, bright
Wallpaper no dust, mould point, color uniformity
Paint the black scratches and other dirt
Sheathing smooth surface, color uniformity
Glass, mirror-like surface clean and bright, the spot is good, clear mirror portrait
Matte silk sheath of stainless steel, brass and other surface clean uniform, bright, scratches, imprinting, metallic
Polished mirror stainless steel, brass and other surface luster homogeneous, bright as a mirror, scratches, imprinting
Aluminum sheet surface is smooth, seams kept clean
Tile surface is smooth, color uniformity, point, line and plane line winding
Color steel and other metal facings color uniformity
4.4.1 vertical long falling passenger elevator
4.4.1.1 cabin floor under 4.4.1.
4.4.1.2 elevator door by 4.3.
4.4.2 escalators, automatic sidewalk.
4.4.2.1 steps, ladders should be kept clean, bright, no dust, dirt, stains, etc.
4.4.2.2 rubber handrail should maintain a uniform colour without the dirt and grime.
4.4.2.3 off press 4.2.
4.4.2.4 shell, side template should be kept clean, bright, color uniformity, without dust, dirt, etc.., mark
4.4.3 the freight elevator can reference 4.4.1 requirements.
4.5 toilet
4.5.1 the bathroom should be no smell, the smell.
4.5.2 ground by 4.1.
4.5.3 wall slab, toilet partitions, toilet partitions, doors by 4.2.
4.5.4 sanitary ware internal, surface and the following should be no dust, imprinting, the unusual smell.
4.5.5 makeup mirror surface clean and bright, the spot is good, mirror-like clarity.
4.5.6 bathroom door, the door set by 4.3.
4.5.7 bathroom toilet paper holder, stem cell phones, shade surface should be free of dust, imprinted and keep clean.
4.6 fire channel
4.6.1 bench, walls, ceilings, exposed facility pipes should be no dust, dirt and grime.
4.6.2 stairs, platforms should be free of dust, dirt, grime, decorative brick bright color should be.
4.6.3 handrail, railing and bottom, the roots should be no dust, dirt and grime.
4.6.4 channel door, door, glass, frame press 4.3 provides.
4.6.5 light, shade, fire alarm box should no dust and dirt.
4.7 pantry
4.7.1 wall press 4.2.
4.7.2 water furnace shell should no stains, no trace.
4.7.3 playing water platform floor no watermark, smudged, product channels sundries, scale.
4.7.4 bucket should no stains, dirt, enamel surface should be shiny, no scratches; water supply should be smooth, overflow, sewer entrance should be no smell.
4.7.5 frame press 4.3.
4.8 smoking room
4.8.1 keep indoor air circulation.
4.8.2 ground by 4.1.
4.8.3 seat and the seat of the connection point shall be free of dust, debris and dirt.
4.8.4 the combination of surface and the floor, corner free of dust, dirt, grime, Western blot, etc.
4.8.5 ashtray shell should no dust, water, dirt; the cigarette ashtray should not exceed five.
4.8.6 water left in the sputum Meng should be clean, no debris; phlegm out should be no dust and Bangladesh, water and dirt.
4.8.7 frame press 4.3.
4.9 basements, underground garage
4.9.1 ground by 4.1.
4.9.2 various facilities, lighting should be kept clean, clean, dust, stains.
4.10 furniture and interior furnishings
4.10.1 the combining surface and furniture, the corner without dust, imprinting, dirt, stains, furniture glass, mirror-like surface clean and bright, spot is good, mirror-like clarity.
4.10.2 metal handrail, handle, decoration and so on should be no oxidation spots, shiny, and keep the metal texture.
4.10.3 phone surface should be free of dust, stains, the receiver should be disinfected on a regular basis without the smell, the telephone line should be collated.
4.10.4 indoor gardening pots should be no debris, afforestation should no dust.
4.10.5 lighting accessories, artificial plants, metal facing should be kept clean and free of dust, dirt, water, rust, imprinting.
4.11 other facilities
4.11.1 fire facilities, fire extinguishing system, fire box, the alarm button appearance should remain red sharp, no dust, dirt, dust-free inside.
4.11.2 probe (video surveillance) shell without dust, dirt and water.
4.11.3 various signs and indicators should remain distinct, brand stand out, displays and signage surface should be free of dust, dirt, imprinting.
4.11.4 bins should be disinfected on a regular basis, not overflowing, appearance without fouling, dirt, water.
4.11.5 inlet and outlet should be kept clean and free of dust and dirt.
4.11.6 grid and ceiling should be kept clean and surface luster evenly, no ash, pendant hangs.
5 external sites maintain service
5.1 channel, sidewalk kept clean and free of dust, water, dirt, debris and dirt, the road surface and wheels India should be maintained.
5.2 waste containers should be disinfected on a regular basis, not overflowing, appearance without fouling, dirt, water, placing points around clean, no waste water, no smell and odor.
5.3 green, flower bed, isolation, band, there should be no trees surrounding debris, paper scraps, dirt, etc.
5.4 pool pool remain transparent, no floating in the water, sediment, no Moss, the unusual smell.
5.5 sculpture should be free of dirt, stains, dust, etc.
5.6 billboards, signs, lighting, railing, mirrors and other surface should be free of dust, dirt, stains, stone surfaces, metal surfaces, glass surface should be colour bright, no scratches.
5.7 buildings and exporters bench, hallway floor according to the provisions of 4.1.1. base outside the walls, columns should be shiny and free of dirt and grime. In the following part No dust 2m, dirt; lateral glass and window sill, window frames according to 4.3.1.
5.8 step rugs should be kept dry, no water, dirt and stains.
6 exterior cleaning service
6.1 wall should be kept clean and free of dust, cleaning should be no difference, changing color.
6.2 exterior category cleaning quality requirement is consistent with the requirements of the table.
7 specialized cleaning service
7.1 waxes
7.1.1 surface wax should be uniform coverage, no leaks hit points and bubble exists.
7.1.2 sealing wax, surface the thickness of each layer of wax, shall not be lower than 0.5mm.
7.2 carpet cleaning
7.2.1 natural fiber rugs should be dry or half-dry cleaning (synthetic carpet cleaning methods not limit).
7.2.2 chosen detergents should minimize the damage to the carpet fibers.
7.2.3 after cleaning, carpet should not shrink, fade, distortion, breakage, stains, venom, residues.
7.2.4 after cleaning, carpet cleaning, fiber orientation should be consistent, uniform color.
7.3 sofa cleaning
7.3.1 cleaning, sofa should not shrink, fade, distortion, breakage, stains, bad point, residues.
7.3.2 cleaning, sofa should be clean, color uniformity, no color difference.